Customer Service Representative

Job Description

Job description

The Dauphin Veterinary Clinic is seeking a customer service superstar to join our team as a front desk  Veterinary Receptionist . As a receptionist, you are the heart of our practice. You create first and last impressions for clients, providing comfort and ensuring the clinic runs smoothly. Your role reflects our commitment to treating all clients and patients with respect, compassion, and empathy.

Important tasks performed by the reception team include :

• Veterinary reception and administrative duties
• Maintaining and cleaning the clinic
• Adhering to inventory control protocols
• Triaging incoming calls and scheduling appointments
• Keeping accurate records and logs
• Advising clients on animal nutrition and routine healthcare (training provided)

What skills do you need to succeed?

Must be comfortable with technology and learning various computer systems

A strong desire to learn and grow within the position

Professional written and verbal communication skills

Exceptional organizational and time management skills

Ability to adapt to change quickly

Capable of lifting 40-50 lbs

Required Experience

The ideal candidate must have a proven track record in  customer service . Although we are a veterinary clinic, our clients keep us in business. You will mainly interact with humans, and experience doing so calmly and professionally is essential.

Other Experience  that is “Nice to Have”

Veterinary Reception training certificate (or willingness to obtain with clinic sponsorship)

Previous clinical experience (veterinary, medical, or dental clinic)

Previous animal industry experience (pet store, doggy daycare, kennel, etc.)

Experience with animals such as 4H, shelter volunteering, family farm, etc.

What’s in it for you

At Dauphin Veterinary Clinic, we don't just offer a job, we offer a supportive work environment with a competitive salary, comprehensive health benefits, annual bonus, paid vacation, sick leave, and personal leave, discounts on vet services, and animal care products at cost. We care about our team's well-being and are committed to providing a secure and caring work environment.

To Apply

Please  include a cover letter  outlining why you would be an ideal candidate for our clinic, along with a resume.

Job Types : Full-time, Permanent

Pay : $18.00-$21.00 per hour

Additional pay :

Bonus pay

Overtime pay

Benefits :

Company events

Dental care

Disability insurance

Discounted or free food

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Store discount

Vision care

Flexible language requirement :

French not required

Schedule :

8 hour shift

Day shift

Monday to Friday

Ability to commute / relocate :

Dauphin, MB : reliably commute or plan to relocate before starting work (required)

Education :

Secondary School (required)

Experience :

Customer service : 5 years (preferred)

Location :

Dauphin, MB R7N 3N1 (preferred)

Work Location : In person