customer service representative - electronic commerce (e-commerce)

Education

• College / CEGEP

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Consult with clients after sale to provide ongoing support

Area of work experience

• Marketing

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Client focus
• Excellent oral communication
• Flexibility
• Ability to multitask
• Quick learner

Screening questions

• Are you authorized to work in Canada?
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting?

Experience

• Experience an asset
• Durée de l'emploi : Permanent
• Langue de travail : Bilingue
• Heures de travail : 20 to 40 hours per week