Field Service Technician - Fredericton, NB

Description & Requirements

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. At Xerox, we make work, work.

Primary Responsibilities

• Provide outstanding service to our clients. It is imperative that our customers devices are working correctly, and that they receive top‑notch service at all times.
• Use electro‑mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in‑house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2‑4 hours, and keeping parts costs to a minimum.

Skills and Qualifications

What Success Looks Like in the First 60 Days

Additional Benefits

Xerox is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements and individual qualifications.

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