Coordinator, Operations Support

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Our Expectations

We’re looking for a Coordinator Distribution to join our Pro Support team. The ideal candidate thrives in a fast-paced environment, can juggle multiple priorities, and remains calm under pressure. They must be a strong team player, an excellent communicator, and highly organized.

This person should be resourceful and quick to learn, enabling them to resolve challenges efficiently. Recognized for their reliability, punctuality, and accountability, they consistently deliver high-quality work. A positive attitude, adaptability, and contagious energy are essential to foster a collaborative and productive workplace.

Your Role

As a Distribution Coordinator, you will play a critical role in supporting store and dealer operations by ensuring timely, accurate, and efficient distribution of products. Your responsibilities include :

• Order Optimization & Truck Fill Support
• Proactively call stores to identify additional product needs and help fill partially empty trucks before departure from the Distribution Center (DC).
• Inventory & Product Support
• Respond to inquiries from stores and dealers regarding stock levels, product specifications, and availability.
• Provide pricing information for non-commodity items upon request.
• Assortment & Pack Size Coordination
• Field calls from dealers regarding assortment suggestions and pack size requests, and relay feedback to relevant teams.
• Cross-Dock Order Management
• Support coordination of cross-dock orders and communicate real-time updates to dealers about items / orders currently at the DC.
• Delivery ETA Communication
• Answer calls from stores and dealers regarding order delivery ETAs. Contact carriers or drivers directly to provide accurate arrival time updates the day before or day of delivery.
• Delivery Issue Resolution
• Handle calls from stores reporting missing items from deliveries and initiate follow-up actions to resolve discrepancies.
• Collaboration & Continuous Improvement
• Maintain strong working relationships with the delivery, receiving, and sales representatives teams.
• Stay informed about new products and distribution practices through ongoing training.

Salary range : 46 272 $ to 57 840 $

By joining the RONA family, you’ll enjoy many benefits, such as :

Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)

Benefits : retirement savings plan, annual bonuses, student incentive program, etc.

Career growth opportunities within the company

An inclusive and safe working environment

Promotion of work-life balance

An employer that’s involved in the community

And much more!

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.