Transformation Lead

Transformation Lead

Posting Date 4 months ago(10/16/2025 3:32 PM) Program Clinical Innovation & Transformation Department/Unit Clinical Innovation & Transformation Employee Type Full-Time Employee Group Non Union Job ID 2025-22641 Job Category Other

Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Join our Clinical Innovation and Transformation team.

Humber River Hospital is committed to revolutionizing patient care for our diverse community. We are looking for exceptional individuals to join our great team: people who share our passion to deliver compassionate, professional, respectful care. The Hospital is formally affiliated with both the University of Toronto and Queen’s University.

Do you love working with teams of diverse health professionals to solve old problems in new ways? Do you have solid facilitation, critical thinking, and stakeholder management skills? Come play a key role in ensuring the success of digital health innovations at Humber River Health.

We have an exciting opportunity for a Transformation Lead to join our Innovation Excellence team.

Employment Status: Permanent Fulltime

Hours of Work: Monday - Friday, 37.5 hours per week. Occasional requirement to Flex Time.
Location: Humber River Health, Wilson Site
Labour Group: Non union

Salary Range: $95,200.89 - $119,073.92
Reporting Relationship: Director, Innovation Excellence

Responsibilities:

• Serve as the bridge between strategy and execution, helping translate the business vision (led by the Business Lead) into practical implementation steps
• Ensure alignment across workstreams, balancing business needs, technical delivery, and change adoption
• Facilitate the management, collection and analysis of clinical and non-clinical Hospital workflows and processes , as well as stakeholder engagement data to find opportunities for improvement as assigned
• Communicate pertinent trends in the data to leadership and / or applicable project stakeholders.
• Coach clinical/non-clinical colleagues on leading transformation, including various data driven methods of thinking about their workflows/processes and on how stakeholders can assist on gathering and analyzing data and the changes resulting from analyses
• Support the Systems Development Life Cycle for digital solutions by facilitating requirements definition, solution design, validation testing and test-runs for new processes; gathering other pertinent information; and providing input into training/adoption material.
• Lead process and quality improvement and enhancement initiatives to increase operational efficiency and reliability, and reduce clinical and operational risks and costs
• Use gathered qualitative and quantitative data to identify opportunities for improvement, facilitate group discussions, develop and implement changes using change management practices
• Define, design, implement safe and efficient clinical and/or operational systems using Human Factors engineering principles, including:satisfaction with health care services, outcomes, and safetytechnologies, equipment, and process risk prevention
• Review best practices and evidence based health care literature to inform recommendations & selection of alternatives for clinical and non-clinical process improvements and/or required solutions
• Lead the development of workflow recommendations based on gathered data and best practice research, stakeholder interviews and engagement, in collaboration with the relevant parties
• Propose standard process approaches to leadership that can be implemented across the organization so as to reduce the amount of variability across common processes
• Present recommendations to stakeholders and / or process owners
• Design processes based on agreed upon recommendations, data gathered and best practices. Research, analyze, develop, and disseminate new knowledge regarding patient care and safety quality Improvement, risk reduction, and improving data driven decision-making
• Act as a change agent by providing leaders, teams, and departments with the most current transformation, process improvement, user-centered design and human factor methods and the tools to assist in transformation activities
• Engage leadership and stakeholders so as to obtain support and buy-in for changes during a project’s or initiative’s lifecycle
• Partner with management, project champions project coordinators, and process owners to align process improvement initiates with business objectives.
• Define, develop and evaluate performance metrics to analyze and determine process improvement success, which may include working with multiple stakeholders to ensure cohesive and attainable measures of success.

Qualifications:

• Undergraduate degree in Healthcare, Healthcare Administration or Health Informatics required
• Graduate degree in Business Admin, Healthcare Administration, or similar preferred
• Experience in quality improvement science (e.g. Lean, Six Sigma, High Reliability), service design, change management, risk management, project management and statistical analysis required
• Regulated Health Professional (e.g. RN, Clinical Psychologist, Pharmacist) or Physician licensed to practice by the Ontario College of Physicians and Surgeons preferred
• Professional Engineering (P. Eng.) license recognized by the Professional Engineers of Ontario (PEO) or Certified Lean Six Sigma Black Belt preferred
• Minimum of 3 years (recent) experience in leading patient experience and quality improvement initiatives
• Experience in negotiation, facilitation, problem solving, decision-making, critical thinking, analysis, organization and time management, and interpersonal required
• Demonstrated computer skills using MS Office (Outlook, Word, Excel, PowerPoint, Visio, etc.)
• Ability to be flexible and effectively work in busy environment with changing priorities and deadlines
• Demonstrated initiative in improving work skills and processes
• Excellent attendance and discipline free record required

• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.