About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
The Role :
The Sales and Artistry Coordinator is responsible for representing the authority in the industry through sales, education and artistry. The Sales and Artistry Coordinator is responsible for the effective and efficient operations of the Charlotte Tilbury account in store. An ambassador for the Charlotte Tilbury brand, the Sales and Artistry Coordinator is always reflecting the brand values with the Charlotte Tilbury 5 P’s Professional, Proactive, Passionate, Prescriptive, and Potential. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry Coordinator is also responsible for anticipating needs while executing with excellence the sales, brand engagement, merchandising, operations, training, retailer relationships, Human Resources and employee development, among other tasks in this position.
This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering a unique and personalized shopping experience.
Reporting Relationships : Reporting to the Area Sales & Education Manager
Key Responsibilities :
Sales
- Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transactions (IPT)
- Determine individual and team sales targets to meet and exceed plan
- Communicate agreed targets and work with direct reports to agree sales objectives and deliver them
- Analyze business performance and proactively suggest improvement opportunities through artistry, education and operations
- Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
- Think creatively to ensure business growth year over year
- Consistently promote the Tilbury Touch to the team and customers.
Customer Service
Lead by example at all times to promote the Tilbury Touch and exceptional customer serviceIdentify ways to improve Charlotte Tilbury service extended through retail employees through in store support, training and eventingManage customer queries, through the use of sound judgement and achieving positive outcomesWorking with the Education and Artistry team to ensure continuous training and development to be provided to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistryTake every opportunity to extend exceptional customer service beyond the in-store experience. For example; Makeup applications, and proactive use of the customer database for direct clienteling opportunities in line with Company guidelines.Help provide an atmosphere that motivates and inspires MAGIC service, both internally and externallyTeam Development
Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectivesRecruit and hire the best makeup artists and customer service professionals who embody the Charlotte Tilbury brand as a part of the freelance teamCreate a positive, cohesive, cooperative team culture in storeCreate and maintain an atmosphere of open and positive communication, professionalism and creativity at all times through team meetings, trainings and a collaborative leadership styleRecognize and celebrate great performanceOperations
Implement door development plans and schedule support to address business growth needsEnsure that the counter is ‘customer ready’ from open to close of businessMaintain the required inventory levels and accurate stock files, escalate inventory needs as directed by channel to optimize salesSchedule to optimize coverage according to customer flow and business needsControl store expenses ( counter consumables) within budget guidelinesEnsure the Company cash loss prevention procedures and security policies are adhered toImplement visual merchandising, new launch displays and collateral placement as directed by the marketing teamMaintain excellent counter hygiene standardsMaintain technology on counter, to include screens, iPad and musicRaise operational issues for resolution in a timely mannerEnsure the timely submission and accuracy of expenses, financial tracking of expenditures and other company owned asset formsStore and Retail Partner Relationships
Establish and develop a cooperative and mutually respectful relationship with the entire store teamBuild relationships that are meaningful through strong communication, reliability and partnershipMaintain the store standards and policies at all timesProactively suggest win-win opportunities to drive sales within storeRequirements
Key Selection Criteria :
3 plus years of Beauty industry experience3 plus years of Beauty retail managementBachelor’s in business / Management preferredIntermediate skills in MS Office including : MS Word, Excel, and OutlookExcellent numerical and analytical skillsAbility to influence othersExcellent communicator, both written and oralDemonstrated ability in creating sales strategy and consistently achieving sales planDemonstrated success in developing winning teamsMust possess strong strategic thinking and decision-making skillsMust be able to create winning partnerships with retailersBenefits
Base Salary Range : $37-40 CAD / hour
This is a temporary position via an agency. Benefits will be offered through the employment agency and outlined to candidates accordingly.
Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this postingAt Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!