ECU Engineer

About TCS

Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 615,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $27.9 billion in the fiscal year ended March 31, 2023, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Skills and Responsibilities :

• Troubleshooting and deploying end user computed devices including Laptop / Desktop / O365 / Hardware / COTS and Mobile applications
• Expertise in client operating systems. Knowledge of Server operating systems
• Basic troubleshooting on Application and Networks
• Fluency English and Canadian French
• Knowledge in ServiceNow, Service Management / ITIL process
• Excellent analytical skills to troubleshoot complex issues
• Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break / fix support, advice, and assistance to Authorized Users
• Mobile device lifecycle management
• Troubleshooting, shipping and receiving, inventory management, vendor coordination etc.,
• Support for apps installed in laptops / desktops
• MS Office, outlook troubleshooting and networking skills.
• Server Touch support Services.
• Video Conferencing / Projector / Printer basics troubleshooting.
• Perform support for application certifications and deployment for endpoint software.
• Coordinate with third parties as necessary to keep equipment’s and Software in good order.
• Manage hard and soft break fix services for laptops and desktops. Laptop and Desktop support admin with PC cycle and IMACD experience
• Including the inventory management of new and redeploy able assets. Asset management (Asset tagging or scanning, updating the Asset database with all changes performed or reported to maintain up to date and valid data in the CMDB)
• PC configuration of new and redeployed (used) PCs in inventory. Including domain joins, copying / reloading of data, profile creation, adding printers, network & wireless configuration, reinstallation of software, applying patches, post installation validations of all activities, end user training of any new hardware / software / etc.
• Provide IT training for New Hires. IT training includes standard PC and mobile setup
• PC break / fix support. Assist with hardware warranty support, if there is an agreement in place with the manufacturer the users advocate in opening a ticket and arranging an appointment to have parts repaired or replaced
• Wiping and re-imaging between users and backing up / copying end user data when necessary.
• Provide hardware and software support for remote users including shipping (and receiving) of equipment, or scheduling of 3rd party vendor support when necessary.
• End to End Ticket Management IM, PM & CM.

Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.