Casual Airport Customer Service Agent

Casual Airport Customer Service Agent - GAT Airline Ground Support

Notes

This is a casual / part‑time position, offering flexible scheduling based on airport needs. Hours may vary depending on operational requirements.

Job Summary

As a Casual Customer Service Agent, you will help create a positive first impression for passengers at the airport. Casual positions involve assisting with check‑in and ticketing, escorting passengers to and from aircraft, and resolving customer inquiries or complaints. Proficient computer use and excellent customer service skills are required. This role operates in a fast‑paced environment with time constraints to meet departure goals. A professional and positive image must be consistently displayed.

Responsibilities

• Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
• Must be able to announce both incoming and outbound flights.
• Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
• Accept and process checked baggage weighing up to 100 lbs. and place it on conveyor belts.
• Operate jetways to place them in position prior to aircraft arrival and lift, open, close, and secure aircraft doors.
• Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
• Able to stand and work in one location for up to four hours at a time.
• May be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
• Work independently without direct supervision.

Requirements

Location

Yellowknife, Northwest Territories, Canada

Seniority level

Entry level

Employment type

Part‑time

Job function

Other

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