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Netcracker development support

Netcracker development support

Infinity SolutionsON, Canada
3 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Location : Ottawa, ON(Onsite)

Job duties / accountabilities

Responsibilities

  • Configure and customize Netcracker BSS products according to business and technical requirements.
  • Collaborate with business analysts to understand customer needs and translate them into system configurations.
  • Implement and test product configurations, ensuring functionality, performance, and compliance.
  • Work with development teams to troubleshoot and resolve issues related to configuration and system behavior.
  • Participate in system upgrades, enhancements, and new feature rollouts.
  • Provide support and training to end-users and internal teams on configured solutions.
  • Document configuration changes, best practices, and troubleshooting steps.
  • Ensure compliance with industry standards and company policies.
  • Train IT resources to enable in-house changes to Netcracker configurations

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Extensive experience with Netcracker BSS product suite :

    • Product Catalog

  • Customer Information Management (CIM)
  • Contract & SLA Management
  • Configure, Price, Quote (CPQ)
  • Customer Care & Problem Management
  • Partner Lifecycle Management
  • Customer Order Management
  • Active Mediation
  • Converged Rating & Charging
  • Customer Billing Management
  • CSR Desktop (CSRD)
  • Strong understanding of configuring integrations within Netcracker
  • Strong understanding of software configuration, integration, and testing methodologies
  • Proficiency in SQL, XML, and scripting languages for configuration purposes.
  • Experience with telecom business processes such as billing, order management, and network inventory is a plus.
  • Problem-solving skills and ability to work in a fast-paced environment.
  • Strong communication skills to collaborate with cross-functional teams.
  • Either based out of Ottawa or willing to relocate to Ottawa.