Commercial Business Analyst and Systems Support

Commercial Business Analyst and Systems Support

Join to apply for the Commercial Business Analyst and Systems Support role at Hunter Amenities International Ltd.

Hunter Amenities is one of the world’s largest manufacturers of Personal Care Amenities with 40 years of experience in the global market. We are a highly entrepreneurial, professional, and driven organization that believes in teamwork, professional ethics, and outstanding service. Hunter is proud to be a Platinum level member of the “Best Managed Companies” program in Canada.

The Opportunity

As part of the dynamic Technology team at the Hunter global head office, you will work with the Sales team worldwide to implement and support a World-class technology stack and lead the process standardization and optimization of customer attraction and lead-to-cash processes, supporting global sales alignment and multi-channel strategies. From a technology perspective you'll be expected to Manage and integrate our commercial system stack, including CRM (HubSpot), Order Management (EDI & ERPs), and drive the business case for new initiatives and future projects, including eCommerce, CPQ, Customer service chatbots, and voice of consumer analytics.

Key Duties & Responsibilities

• Analyze and optimize customer attraction and lead-to-cash processes across global markets and channels.
• Manage, support and enhance our commercial systems including CRM (HubSpot), Order Management (EDI & ERPs), and eCommerce platforms.
• Collaborate with sales, marketing, and IT teams to align processes and systems globally.
• Build business cases for new systems and process improvements and lead integration and adoption of technologies into the sales process.
• Provide training and support for system users across regions.
• Monitor system performance and recommend improvements for efficiency and customer experience.
• Ensure compliance with relevant regulations and security standards.
• Contribute to the development of BI solutions to support data-driven decision-making across functions.
• Perform system integrations, upgrades, testing, and maintenance to ensure functionality and performance.
• Create and maintain documentation for Sales, Marketing and Commercial systems, processes and procedures.

Skills and Competencies

Qualifications & Experience

We offer

A Little Bit More About Us

Hunter Amenities’ global headquarters is in Burlington, Ontario where we manufacture one of the richest portfolios of licensed amenity brands for our 5- and 6-star global hotels, boutique hotels, spas, cruise lines and retail clients. Hunter has built a broad retail portfolio, creating both private labels and branded beauty products of the highest quality. Learn more about our company and culture at www.hunteramenities.com.

Based on our profile and needs we will only contact those candidates selected for interviews. Thanks for applying!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Industries

Hunter Amenities International Ltd. is an equal opportunity employer. Hunter does not discriminate on the basis of race / religion / sex / national origin / veteran / disability / sexual orientation / gender identity, or any other characteristic protected by current law.

Hunter Amenities is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at 1-800-668-1483.

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