Remote English-German Bilingual…

Job Title: Bilingual Customer Service Representative (English/German)

Company: Callnovo Inc.

Work Hours:
Monday to Friday, 9 AM to 6 PM Berlin Time, with a 1-hour unpaid lunch break.

Job Description:

• Answer incoming customer calls, address inquiries promptly, and handle missed calls.
• Respond to online chats in a timely manner, answering customer questions.
• Complete a specified number of email responses.
• Collect and relay customer feedback/complaints to help optimize products and processes.
• Learn product knowledge and complete other tasks assigned by the supervisor.
• Work must be completed within the stipulated time in strict accordance with the KPI assessment system.

Requirements:

• No gender preference.
• Associate degree or higher.
• German language proficiency at B2 level or above; excellent English language skills.
• At least 2 years of customer service experience.
• Familiar with e-commerce after-sales service.
• Strong communication skills and high stability.

If you meet the above criteria and are interested in this position, please contact us!

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