Bilingual IT Technician
Role And Responsibilities
Our Federal Government client requires an IT Technician to provide Computer Application Support services .
Responsibilities
- Adding new functionality, documenting functionality and changes
- Responding to 1st level support calls and providing accurate responses
- Opening and closing of trouble tickets
- Participating in the maintenance of a knowledge base of problems and solutions
- Providing new staff with system orientation
- Contributing to processing and procedural documentation
- Tracking inventory of hardware and software
- Work in a Microsoft Windows 10 environment using Microsoft Office Suite 2013 and 2019
- Installation, configuration and troubleshooting of iPhone's and windows devices
- Analyze technical issues and recommend effective solutions
- Work effectively under pressure and manage multiple conflicting priorities
- Communicate effectively orally and in writing in both official languages
Qualifications
- Certificate, diploma, or degree in computer science or other relevant field from a recognized Canadian post-secondary institution, or an acceptable combination of education, training and relevant work experience.
- Knowledge of relevant government policies or procedures which will improve the quality of services to be provided
- Communicate effectively orally and in writing in both official languages
Assets
- Knowledge of the Active Directory (AD) and Microsoft System Center Configuration Manager (SCCM)
- Experience with providing first line technical support in a helpdesk environment
- Experience in the installation, configuration, upgrade, maintenance and troubleshooting of personal computers and peripheral devices.
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