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Registration Clerk (Patient Access Services)

Registration Clerk (Patient Access Services)

Michael Garron HospitalEast York
30+ days ago
Salary
CA$26.06 hourly
Job description

OVERVIEW

The Registration Clerk is responsible for the accurate and efficient scheduling and registration of all patients in the hospital ADT and Scheduling System.

EDUCATION

  • Grade 12 or equivalent.
  • Completion of Medical Office Administration or Patient Registration courses preferred.

QUALIFICATIONS

  • 2 years recent relevant registration, admitting and appointment scheduling experience required.
  • Previous clerical experience in a hospital / medical environment preferred.
  • Knowledge of hospital Admission, Discharge and Transfer (ADT) Systems preferred.
  • Knowledge of patient scheduling systems preferred.
  • Strong customer service skills and experience required.
  • Demonstrated ability to multi-task and problem-solve.
  • Demonstrated ability to accurately type a minimum of 35-45 wpm.
  • Knowledge of medical terminology an asset.
  • Flexibility to adapt to a dynamic work environment.
  • Demonstrated proficiency in MS Office; Windows, Word, Excel and Outlook email.
  • Call-Center or similar telephone customer service experience preferred.
  • Evidence of ongoing education such as post-secondary courses, seminars, workshops, etc.
  • Strong communication, interpersonal, and organizational skills.
  • Demonstrated ability for attention to detail while providing high standards of accuracy and efficiency.
  • Experience collecting and processing payments are preferred.
  • Demonstrated ability to manage stressful situations with empathy.
  • Good work and attendance record required.
  • All employees of Michael Garron Hospital (MGH), a division of TorontoEast Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
  • All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
  • All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.