Host / Hostess Staff

Nature of the work

The hosts greet the guests at the door according to Pizza Delight service standards and can execute various tasks to help dining room employees. They may also have to perform the same functions as the counter service person.

Main functions

• Has a professional appearance;
• Applies the health regulations as to cleanliness;
• Applies the safety regulations;
• Applies the WHMIS;
• Complies with equipment usuage guidelines;
• Complies with the guidelines related to the maintenance tasks of the restaurant and of the equipment;
• Ensures the constant cleanliness of his or her work area;
• Organizes efficiently his or her work area and his or her work;
• Greets the guests, presents the menu, makes suggestions, points out promotions, and answers questions about the food and beverages;
• Makes use of sales techniques;
• Maintains the dining room menus;
• Executes all other tasks as requested by their supervisor;
• Busses / resets tables;
• Answers the phone;

Requirements

This type of employment requires little experience. Interpersonal skills, easiness at meeting people, teamwork, collaboration, the ability to adapt to new situation, and good communication skills are required. Bilingualism may be required. Good personal grooming, confidence, integrity, stress management skills, dynamic personality and flexibility are required.

Working conditions

Work hours are generally pre-scheduled. The schedule varies according to the position, daytime, the night time or the weekend. It is frequently required to work evenings, weekends and statutory holidays. There is a possibility of part-time work. The schedule may contain split shifts. Work is rather intense at mealtimes. The work environment is noisy and there can be pressure to maintain the work pace.