Dispatcher Quebec City

Precision Parcel & Package Deliveries a division of FastFrate a port to door provider with facilities from coast to coast and from Canada to USA and Mexico and established in Montreal for the past 60 years has now expanded into Quebec City.

Purpose of Position :

The Dispatcher plays a vital role at the heart of daily operations acting as the central link between drivers customers and internal teams. This role is responsible for coordinating monitoring and optimizing the movement of goods ensuring on-time performance compliance with procedures and seamless communication across all channels.

A successful dispatcher is a strong communicator strategic thinker and calm problem-solver able to adapt quickly to changing conditions prioritize tasks and make real-time decisions that keep operations running smoothly.

Key Accountabilities :

• Route Planning & Optimization : Assign and adjust routes to maximize efficiency reduce delays and ensure timely deliveries and pickups.
• Driver Support & Coordination : Serve as the first point of contact for drivers providing directions instructions and support throughout the day.
• Load Management : Schedule and track freight and package volumes balancing driver capacity with service expectations.
• Issue Resolution : Respond promptly to unexpected events (traffic mechanical issues missed deliveries) finding solutions while maintaining service quality.
• System & Compliance Monitoring : Use dispatching and logistics systems (e.g. TMS GPS tracking) to log activity monitor performance and ensure compliance with safety and company protocols.
• Customer Communication : Coordinate with customer service and clients to relay status updates resolve concerns and maintain positive relationships.
• Documentation & Reporting : Maintain accurate records of dispatch activity incidents driver logs and daily reports.

Other Duties

Required Skills :

Supervision : This position reports directly to the Operations Manager. Work is reviewed periodically by the supervisor or department leader to ensure progress and alignment with organizational goals. This role does not have supervisory responsibilities and does not include authority over other team members.

Working Conditions :

This position is based in a professional office setting and involves regular use of standard office equipment. Occasionally minimal travel to other FastFrate locations may be required.

Consolidated Fastfrate is compliant with all laws in providing accommodation to persons with disabilities and provides an accessible environment. We will accommodate persons with disabilities during the recruitment and assessment processes and persons with disabilities will be accommodated on hiring and during employment. Should you require accommodation please do not hesitate to request it.

Required Experience :

Manager

Key Skills

Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1