IT Technical Support Specialist
Position : IT Technical Support Specialist
Location : Toronto, ON M1W 3E8
Duration : 12 Months
Job Type : Contract
Work Type : Hybrid
Preferred Language : Bilingual
Pay : $24-$24.00 / hr
Job Description : Summary :
Summary :
Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.
Major Job Duties :
- Test and image desktops and laptops.
- Maintain, analyze, and troubleshoot, software and computer peripherals.
- Ability to setup, configure and add all hardware.
- Assist Corporate Desk Side Support technicians with large IMAC’s.
- Assure that all tickets requiring follow up work and / or calls receive appropriate attention.
- Provide technical support to end users via telephone.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes.
- Assist coworkers in resolution of end users technical issues.
- Assist coworkers in the execution of established processes and escalations.
- Test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
Education / Experience :
- High School Diploma or GED required.
- Entry level -2 years of hands on technical knowledge of laptop and desktop design and software installation required.
Skills and Competencies :
- Familiar with standard concepts, practices, and procedures within a particular field.
- Relies on limited experience and judgment to plan and accomplish goals.
- Possess 1 to 2 years experience in a break / fix environment.
- Able to lift and palletize heavy equipment. (PC’s, monitors, printers.)
- Strong verbal and written communication skills.
- A certain degree of creativity and latitude is required.
- Client is looking for agent who have experience in Enterprise type support environment.
- In depth knowledge of Windows 10.
- Well versed in all Microsoft applications such as Office, Exchange, Teams.
- Prior experience with Win10 rollouts is a preference.
- Phone support skills and clear communication is a must.
- Bilingual technical support for Private Client Division.
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