IT Technical Consultant

WORK ILLUSTRATION :

Reporting to the Manager, IT Portfolio Management, the IT Technical Consultant provides technical and analytical support, performs trouble shooting functions, implements processes, systems or projects that contribute to the efficient and effective technical delivery in the operational areas of Information Technology.

The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro.

KEY RESPONSIBILITIES :

Analyzes business / functional / technical requirements and specifications for the IT Systems

Installs, configures, maintains, enhances Information Technology systems software and hardware in accordance with corporate and security standards, for defined area of expertise

Supports and responds to service outages and incidents

Supports Information Technology System testing, deployment and upgrade activities

Creates and maintains documentation to support IT Systems and Processes

Identifies problems and opportunities for improvement of IT Services, systems or processes

Troubleshoots and maintains IT systems to improve reliability, capacity, performance

Performs administrative routines associated with the position

Familiar with supporting secure print management solutions

Experience supporting IT asset management tools

Experience evaluating software licensing and support contracts

Knowledgeable in ITIL processes and best practices for IT Service Management

Experienced in executing projects with both Waterfall and Agile methodology

Designs, defines, and implements scalable and cost-effective IT solutions aligned with business needs

Works closely with stakeholders to ensure that the technical solution integrates seamlessly with existing systems and infrastructure

Develops and communicates technical strategies and roadmaps for projects

Ensures technical architecture follows best practices in terms of scalability, reliability, and security

Collaborates with development teams to ensure the architecture meets technical requirements and project goals

Evaluates third-party solutions and recommends best-fit products and services

Leads the creation of prototypes and proofs of concept to demonstrate solutions

Ensures technical feasibility and optimal solution delivery within the project constraints (time, cost, scope)

Provides technical guidance to development teams and ensures proper implementation of architectural decisions

COMPETENCIES :

A post-secondary degree or diploma from a recognized university or college

At least 7 years of experience in Information Technology and 3 years in solution design

Expertise in web technologies, content management platforms, and mobile app development, with experience in both Solution Architecture and Technical Consulting roles

Familiarity with infrastructure support for networks and servers

Experience in supporting and designing application systems such as Microsoft PowerApps, Alteryx, Exchange, and container-based applications

Hands-on experience integrating platforms including WebSphere AIP, IBM Integration Bus, IBM ACE, MOVEit, SAP, and Cloud technologies. Proven ability to maintain existing integrations and design new interfaces to accommodate evolving business requirements

Experience with patching application software to ensure systems remain secure and meet business needs

Proficient in SQL, Java, Shell Scripting, and Batch Scripts

Proficient in creating solution blueprint and technical configuration documents

Advanced knowledge of Windows, Linux, and AIX operating systems

Skilled in ITIL processes and frameworks

Solid understanding of device communications, including TCP / IP, PSTN, and wireless mesh networks

Capable of working effectively in a collaborative team environment

Able to implement metrics and processes to track progress and achievements

Creative thinker with a strong focus on innovation and problem-solving

Effective at managing risks and ensuring they are mitigated

Excellent analytical skills with the ability to troubleshoot complex technical issues

Demonstrates a strong commitment to safety awareness in all aspects of work

Experience within the electrical utility sector is considered an asset

Toronto Hydro has introduced a Hybrid Work Arrangement. This position allows for remote work up to three days per week, based on business needs.  Employees will be required to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person. You are expected to live in Ontario and within reasonable commuting distance of the office.

Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email our Talent Management team or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility .

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