Senior Personal Banker Home Borrowing

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

• Create a consistent and exceptional customer experience in the branch with specialty and predominant focus in home borrowing advice and experiences
• Requires deep knowledge and expertise of the RESL products; with in-depth knowledge of investing day-to-day banking and all other TDCT products and services
• Act as a subject matter expert in the branch for both customers and colleagues regarding all products services policies and procedures of TD especially regarding both personal banking and business banking products/services or policies/procedures owned within Branch
• Provide sound advice during every customer interaction contributing to an exceptional customer experience
• Ask thoughtful questions to uncover and understand Customer needs owning solutions that align to mandate and bringing in an expert for needs outside of capability
• Take ownership of resolving customer problems seamlessly hand off customer to a knowledgeable colleague to own resolution when required
• Improve customer financial confidence through ongoing dialogue and by answering questions and providing advice
• Consistently engage in proactive customer outreach (via phone email etc.) to discuss portfolio updates and/or additional opportunities which best service the customers needs; responsible for being present in the community for additional customer outreach and/or acquisition
• Review customers needs and goals to provide appropriate recommendations based on customers personal circumstances
• Identify opportunities for consolidating assets from Other Financial Institutions and provide investment and lending advice or referrals to other areas within TD
• Maintain comprehensive knowledge of the local market competitive offers and economic trends to support advice recommendations
• Maintain a professional and inviting space in all common areas of the branch adhering to premises marketing and/or regulatory guidelines paying attention to the office spaces in which the Senior Personal Banker Home Borrowing occupies

SHAREHOLDER

• Contribute to the achievement of business objectives by proactively attracting acquiring and retaining customers / advice opportunities and referrals to drive growth for TD; this role is particularly responsible for achieving market share growth by bringing new business to TD
• Deliver on the customer experience while maintaining accountability to commercial outcomes
• Promote and offer full suite of products advice services and banking capabilities
• Contribute to business objectives for Operational Excellence
• Support the timely and accurate completion of business processes and procedures
• Protect the interests of the organization identify and manage risks and escalate non-standard high risk transactions / activities as necessary
• Ensure documentation that is prepared and completed is accurate properly reflects the customer/business intentions and retained in accordance with business policies and procedures
• Identify suggest and actively participate in process improvement opportunities
• Ensure necessary due diligence to support the accuracy of all transactions / activities
• Keep abreast of emerging issues trends and evolving regulatory requirements and assess potential impacts; keep abreast of emerging trends promotions and advice techniques used by the competition in own market
• Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite
• Assume responsibility to minimize operation and regulatory risk by gaining/maintaining knowledge and complying with the Banks Code of Conduct and Ethics and relevant Laws Rules and Regulations Industry Code of Conduct and Commitments and business line policies and procedures
• Know and comply with AML and Regulatory policies and procedures

EMPLOYEE / TEAM

• Participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest
• Collaborate with branch colleagues to move with speed and get things done
• Demonstrate inclusivity by taking meaningful action to support colleagues and customers across all dimensions of diversity including those from underrepresented communities
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit; demonstrate ability and commitment towards reaching expert level within role
• Keep current on emerging trends/ developments and grow knowledge of the business related tools and techniques
• Participate in personal performance management and development activities including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training mentorship and/or guidance as appropriate.
• Contribute to a fair positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area/function and the bank both internally and/or externally especially when representing TD at community functions and/or extra-branch prospecting events within the parameters of the TD Code of Conduct and Ethics

BREADTH & DEPTH:

• Expert knowledge of the business environment processes procedures and transactions of highly complex products and services
• Requires a comprehensive understanding of a range of products including but not limited to home borrowing needs. Is required to provide expertise on all lending conversations to ensure acquiring new Other Financial Institutions assets from existing TD customers home borrowing retention and referrals to partners
• Understands key business drivers and customers to coordinate efforts and resources to achieve operational objectives
• Acts as a deep advice expert to customers and partners
• Acts as a team leader and/or escalation point for complex issues coordinating the work of others and providing mentorship and/or guidance to maintain service process and product standards (for resource officer)
• Uses insights into how the customer and the advice team integrates with other partners to bring the best of TD to the customer
• Leads problem resolution for most complex issues and /or escalations
• Identify and recommend new processes and solutions to ensure the team is able to meet its objectives
• Has significant impact on the performance of the advice team to achieve objectives and results of the business area
• Requires tact to exchange ideas and customer information in a concise and logical way; empathy in handling sensitive customer information and resolution of exceptions
• Requires diplomacy to exchange ideas and information with internal partners and management
• Generally reports to an Assistant Branch Manager or Branch Manager

EXPERIENCE AND / OR EDUCATION

• High School diploma and/or
• 2 years relevant experience
• Financial Planning II (FP II) - post-appointment within 12 months
• Investment Funds Canada (IFC) or equivalent
• Certificate in Financial Services Advice (CFSA)
• Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):