Application Support Specialist

Application Support Specialist – Canadian Cancer Society

Pay Range : CA$56,000 - CA$84,000 CAD per year (based on skills and experience)

Vacancy : 1 current vacancy

Location : Any CCS Office (Toronto, Vancouver, Ottawa, Calgary, Halifax, St. John's, Kelowna, Prince George, Hamilton) – hybrid work model

Work Model : Hybrid Work Model

Salary Band : 5 (CA$56,000 - CA$84,000 CAD)

About the Role

The Canadian Cancer Society’s Digital Strategy & Technology team is at the forefront of digital transformation, enhancing online fundraising and support experiences. Reporting to the Senior Manager, Technical Solutions, the Application Support Specialist provides high‑level technical support for business applications, ensuring optimal performance, smooth integration, QA, and user support for Salesforce, SQL‑based systems, and related software.

Responsibilities

• Collaborate with development teams to perform QA, identify bugs, and ensure patches and new features meet quality standards.
• Generate and maintain technical documentation, procedures, FAQs, and knowledge‑base articles.
• Provide user training sessions and resources to enhance understanding and proficiency with applications.
• Monitor application performance and system alerts to proactively resolve potential issues.
• Apply best practices in maintenance, configuration, development, QA, data integrity, and root‑cause analysis.
• Offer technical assistance for troubleshooting Salesforce, integrations, and related tools or plugins, working with DAS teams, vendors, and stakeholders.
• Support other Salesforce roles, including admins, analysts, and data scientists as needed.
• Use the ticket system to contribute to a knowledge base and document design processes.

Solutions Management

Projects & Other Duties

Qualifications

What You Can Expect From Us

CCS provides opportunities that transform lives, rooted in our core values of Courage, United, Caring, and Rigor. We offer competitive salary, excellent benefits (paid parental leave, family sick time, health insurance), and a fulfilling work environment where your efforts matter daily.

Come As You Are

CCS celebrates individuality and diversity, encouraging applications from all qualified candidates, including equity‑deserving groups such as BIPOC, 2SLGBTQI+, individuals with disabilities, veterans, and others.

How to Apply

Qualified candidates should submit resume, cover letter, and salary expectations by January 9, 2026 .

Other Information

CCS is dedicated to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodations are provided during recruitment. Employees must not smoke on or around CCS premises or while executing CCS business.

Privacy Disclosure

We collect personal information for evaluation of candidacy and recruitment purposes. Accepted personal data may be shared with third‑party recruiters and used for pre‑employment checks. You may exercise your rights to access, modify, or withdraw consent through the ADP system or by contacting privacy@cancer.ca. For more details, visit cancer.ca / privacy.

AI Disclosure

AI tools may assist with administrative or screening tasks; all hiring decisions are made by people and undergo human review. For more information, visit cancer.ca / privacy.

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