Complex Marine Claims Officer (1st Party)

Complex Marine Claims Officer (1st Party)

Department: Claims

Location: Toronto, Halifax or Vancouver

Reports To: Assistant Vice President, First Party Claims

Company Overview:

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 250 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Edmonton, Toronto, Montreal and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. Diversity, Equity & Inclusion (DEI) is how we do business, and we’ll continue to invest in it to create a stronger global organization.

If you are unsure whether your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!

Our core values guide all of our decision-making and come to life through our benefits and employee programs.

We offer:

• A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance
• Competitive health & dental benefits plan
• Market-leading pension plan
• Competitive time off policy
• External education & tuition reimbursement programs
• Employee & Family Assistance Programs
• An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion

Position Summary:

We are seeking a Complex Marine Claims Specialist to primarily handle cargo, and hull and machinery claims, with a secondary focus on property, construction and energy.

The Complex Marine Claims Specialist will be responsible for conducting investigations, setting adequate reserves, monitoring, documenting, and settling / closing claims in an expeditious and economical manner within the established authority limits. The successful candidate will act in the capacity of a technical resource to provide support and assistance with underwriting efforts as required.

Duties and Responsibilities:

• Responsible for managing Marine claims in accordance with Liberty Mutual Guidelines and Special Service Instructions.
• Provide coverage of other first party claims, as per the needs of the business.
• Coordinate with insureds, brokers, defence and coverage counsel and other service providers in the pursuit of efficient and effective claims handling.
• Reviews reports from all external sources, and analyzes, investigates, and evaluates the loss to determine applicable coverages and claim disposition.
• Establish appropriate reserves and reviews reserves regularly to ensure adequacy.
• Identify and escalate complex or high exposure claims to management.
• Manage claims throughout the litigation process, including retention and direction of counsel, budget oversight, and compliance to litigation guidelines.
• Prepare comprehensive reports, including reinsurance, large loss, and pre-trial reports.
• Actively participate in settlement conferences, mediations, arbitrations, and pre-trials.
• Maintain timely file notes, claims’ diaries, and disposition plans in compliance with internal procedures.
• Identify and escalate complex or high exposure claims to management and communicate emerging claims trends or policy issues to underwriting and risk management.
• Act as a technical resource and subject matter expert, supporting underwriting, risk management, and the training and mentoring of junior staff.
• Represent Liberty Mutual at client and broker meetings, industry events, and on national/global initiatives or committees, promoting the company’s claims expertise.
• Provide leadership support and quasi-management assistance, as required.
• Participation on a Liberty Mutual Canada National Committee is encouraged.
• Travel throughout Canada and the United States as required.
• Maintain a regular in-office presence of at least two days per week, in accordance with organizational requirements

Skills & Qualifications:

• Bachelor’s and / or advanced degree / diploma or equivalent relevant work experience.
• A minimum of five years of claims experience, with an emphasis on marine cargo and / or hull & machinery.
• Knowledge of other first party lines will be considered a great asset.
• Highly advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge.
• Functional knowledge of law and insurance regulations in various jurisdictions.
• Demonstrated superior verbal and written communications skills.
• Highest level of advanced analytical, decision making and negotiation skills.

Liberty Mutual Canada is committed to pay transparency and fair, equitable hiring. For roles based in Ontario, we publish a Target Hiring Range in compliance with the Ontario Pay Transparency Act.

This posting is for an active, current vacancy.

Target Hiring Range: CAD $130,000 – $160,000

This range represents the expected annual base salary for this role, however, offers above the published maximum may be approved with appropriate business authorization. Final offers will be determined based on each candidate's qualifications, relevant experience, internal equity, and the needs of the role. The posted range does not include variable compensation (bonus), allowances, or benefits. We encourage all qualified candidates to apply.

We do not use AI‑based screening tools in our hiring process. Candidates who complete an interview and remain under consideration may request, and will receive, feedback within 45 days.

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.