St. John's Helpdesk Support Analyst

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The Opportunity

At McInnes Cooper technology enables our people to do their best work. Were looking for someone who thrives on problem-solving collaboration and delivering exceptional internal client this role youll be at the centre of our technology support operations providing timely solutions supporting desktop platforms and related systems and helping our people perform at their best.

We are seeking a solutions-focused Helpdesk Support Analyst to join our Technology and Information Services team in St. Johns . In this key role youll be at the heart of our technology support operations ensuring our team has the tools and systems they need to succeed. Youll focus on understanding and resolving the technology needs of our people supporting desktop platforms and related software.

Are you ready to make an impact and elevate your career with us Join us and become a vital part of our innovative client-focused team!

As a Helpdesk Support Analyst you will :

• Provide effective solutions to internal client requests by prioritizing troubleshooting researching and testing solutions and documenting resolutions utilizing the Service Desk Ticket Management System.
• Provide guidance and / or instruction to Tier1 helpdesk team members.
• Provide instruction and ad-hoc training to firm members for all modified and new systems.
• Coordinate and perform in-depth hardware and software tests including end-user reviews for modified and new systems and other post-implementation support.
• Execute Root Cause Analysis on identified issues and generate related reports.
• Coordinate upgrades through test and production deployment.
• Meet with system owners and end users to define business financial and operational requirements and systems goals identify and resolve systems issues.
• Define and document service processes.

The successful candidate will possess the following skill set :

Our team members have access to :

Including vacation personal and sick days.

Work from home / Flex work options available for many team members.

McInnes Cooper is committed to building an environment that is diverse and inclusive representative of the communities in which we serve. We welcome and encourage applications from persons who identify as racially visible Indigenous persons with disabilities women in underrepresented roles and members of the 2SLGBTQIA community. Applicants from these equity groups may self-identify through our on-line application process.

As part of the recruitment process MC will provide accommodation(s) to candidates with disabilities. If you require an accommodation(s) to participate in the recruitment process with us please contact Alana Burgess at emailprotected or 902.455.8260.

Were looking for

Core Skills

Adaptable and Flexible Thrive in deadline-driven Environments Thrive in A Fast-paced Environment Team-oriented Positive Team Player Highly detail oriented Excellent communication and interpersonal skills Committed to Professionalism Client-focused Technology Champion

A little bit about us

McInnes Cooper

About MC

McInnes Cooper is a solutions-driven Canadian law firm and member of Lex Mundi the worlds leading network of independent law firms. Providing strategic counsel to industry-leading clients from Canada and abroad the firm has continued to thrive for over 160 years through its relentless focus on client success talent engagement and innovation.

A certified Great Place to Work McInnes Cooper has an integrated team of over 220 lawyers and 250 professional resources and offers clients a full range of legal services across seven offices in Charlottetown Fredericton Halifax Moncton Saint John St. Johns and Sydney.

Our People

At McInnes Cooper you will find a team that values you. We recognize that our members are key in delivering outstanding client service and we provide a collaborative professional environment with a member focused culture. We are committed to creating an inclusive work environment that values respects and supports different perspectives cultures and experiences.

Diversity & Inclusion

We recognize that our individual differences make us a stronger more adaptable law firm. We embrace these differences and give all of our members the opportunity to develop their unique skills and talents.

Collective Social Responsibility

We are recognized as a leader and innovator amongst Canadian law firms in the field of Collective Social Responsibility. Our people are concerned citizens who enjoy giving back. Together we focus on developing ongoing partnerships with community organizations that do amazing work often despite limited resources and public awareness. As a firm we have the ability to respond with contributions of time and monetary support and our people give generously of their skills and effort.

Pro Bono Legal Services

Through our Pro Bono Program we provide legal counsel to disadvantaged people and organizations that have difficulty gaining access to justice on matters of public interest.

Environmental Stewardship

Like any large organization our operations leave a footprint on the environment. From paper use and waste production to transportation and energy consumption we continually look for opportunities to minimize that impact.

Required Experience :

IC

Key Skills

IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1