Advisory Agent, Member and Client Experience

Full‑time, on site. As a Member / Client Experience Advisory Agent, you help members and clients experience the best services by welcoming them, listening to their needs, and empowering them through financial solutions. You promote the cooperative values through the support you provide, and you support and advise members and clients on banking transactions.

Responsibilities

• Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own.
• Contribute to business development and maintain business relationships through service delivery and activities.
• Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
• Stay on top of the latest standards, products and services in your field.
• Adhere to compliance, security and risk management rules.

What we offer

What you bring to the table

Skills & Competencies

Situational adaptability

Trade Union (If applicable)

CAISSE DE CHIBOUGAMAU (80035 / Conv_Col_00100) (2019-08-28 - )

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

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