Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Student Management, Level A
Job Title
Program Advisor
Department
Administration | School of Social Work
Compensation Range
$5,365.42 - $7,709.92 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
March 2, 2026
Note : Applications will be accepted until 11 : 59 PM on the Posting End Date.
Job End Date
Ongoing
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Description Summary
This position is responsible for managing student services and supporting School wide student advising for all the undergraduate, graduate and doctoral programs within the School of Social Work (4 programs including : BSW, MSW, PhD, and Indigenous Initiatives).
Organizational Status
Reports to the Administrator with guidance from the Director; works with the Program Chairs; advises students; coordinates admissions, sits on the undergraduate and graduate curriculum and field education committees; develops advising office policy. This position interacts and communicates with faculty members, students, staff and the general public, and other academic and administrative units on campus as well as external agencies as required.
Work Performed
A. Admissions
- Responsible for managing and evaluating the organization and operations of Admissions, researching, developing and implementing new processes and procedures where necessary
- Advises on current admission requirements and keeps apprised of changing policies
- Analyzes admission criteria, assesses and authorizes admission eligibility, applying University and School policies regarding assessment of admissibility for programs
- Interacts as required with the Registrar s Office and other UBC student services offices in order to process admissions
- Advises applicants of unfavorable decisions and provides routine counselling on alternative academic opportunities
B. Student Services
Provides timely and accurate academic & program advising to prospective and current undergraduate and graduate students, staff, departments and faculty based on assessment of policies and procedures specific to individual programs.Responsible for managing the development, organization, evaluation and operations of student services and advising, making strategic recommendations for areas of improvement and growth in student advising servicesManages undergraduate (BSW) student course selection, programs of study, changes in registration and requests for academic concession based on medical, emotional or other problemsEvaluates students academic performance, reviews students standing and recommends student promotion for BSWInvestigates and resolves complex student program issues, investigates and evaluates discrepancies in student recordsManages adjudication process for BSWMaintains current knowledge of academic advising standards and best practicePlans and coordinates Fall orientation sessions for studentsPlans and coordinates workshops and seminars for students including Career Days, information sessions, educational workshops, etc.Student Development - develops innovative programs, policies and resources to support the diversity of the student populationMonitors grade submissions by faculty, assists when required, ensures grades are entered on timeActs as initial recipient of academic appeals, refers to Director for actionDevelops and provides statistical information and reports relating to student issuesC. Policies and Procedures
Develops and implements practices and policies in consultation with Director, Administrator, Program Chairs and other University departments that support each individual program and the Mission of the School, especially implementation of the School’s Indigenous Strategic PlanDevelops and maintains an Advisor Policy and Procedures ManualD. Awards
Nominates and processes, in consultation with Program Chairs, students for scholarships and awardsInvestigates awards and financial support that may apply to students of the School and informs students accordinglyE. Publications / Recruitment
Represents and promotes the School of Social Work at career fairs, seminars, high school counsellor information days, schools and other institutions and venuesDevelops, writes, copies, edits and oversees design, publication, distribution and maintenance of materialsF. Committees
Committee membership : BSW Committee, MSW Committee, Field Ed Committee, representativeG. Other
Supports Accreditation and review processes when they occurOther duties as requiredConsequence of Error / Judgement
This position interacts directly with students and the academic community on issues of admissions and student services and directly affects the reputation of the School and student enrollment. Incorrect or inappropriate decisions may jeopardize student s academic programs and their ability to graduate; and may affect the credibility of the School of Social Work, the operations of the Advising Office and the University.
Supervision Received
Works independently under general direction within defined objectives; results are subject to review.
Supervision Given
May supervise admissions staff as required.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of one to two years of related experience, or an equivalent combination of education and experience.
Willingness to respect diverse perspectives, including perspectives in conflict with one’s ownDemonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusionPreferred Qualifications
Undergraduate degree in a relevant discipline.Effective interpersonal (creative, diplomatic, interculturally sensitive, patient, tactful) andwritten communication skills.
Demonstrated experience with a diverse student population and work environment.Good judgement and decision making abilities.Information technology skills.Proficiency with student service software programs and administrative softwareKnowledge of Workday Student and UBC Admissions and Program management experience