EXECUTIVE ADMINISTRATIVE ASSISTANT

Position Summary: Coordinates and maintains executive office and supports General Manager in all required functions.

Duties and Responsibilities:

Primary Responsibilities:

• Provides administrative support and project management to the General Manager of the Hotel.
• Develops and prepares General Manager’s internal and external correspondence, proofed and ready for signature.
• Prepares and distributes agendas and management minutes for the weekly management meeting and other meetings as required.
• Coordinates and attends weekly management meetings and other meetings as required.
• Conduct guest feedback follow-up by reviewing comments and survey responses, ensuring all feedback is documented and addressed through appropriate resolutions, including refunds, return visits, and dining or spa treatments.
• Review Braymark survey results and follow up with department managers to address findings and implement action items.
• Perform billing clerk duties, detailing and BEO.
• Processes and prioritizes all phone calls (i.e., redirects the call, takes a message or offers voice mail messaging).
• Manages projects to ensure their full completion, as assigned.
• Provides support to Executive Office as required.
• Having a thorough knowledge of Lais Hotel Properties Limited products and services.
• Actively seeking ways to meet Guests’ product or service needs.
• All other duties as assigned.

Professional Requirements:

• Advanced knowledge of computer software programs such as Microsoft Office.
• Ability to perform efficiently and effectively in time pressured situations.
• Two (2) years experience in an administrative support role.
• Ability to compose business correspondence.
• Ability to set up and maintain effective filing (computerized/hardcopy) system.

Personal Attributes:

• Excellent prioritizing and organizing skills.
• Above average interpersonal and oral/written communication skills.
• Flexibility to adapt to work interruptions and last minute requests.
• Pleasant, outgoing personality with a strong hospitality orientation.
• Diplomatic telephone manner.

Questions, quoting the job title and location, may be directed to hr@vintage-

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.