Product Owner Customer Experience

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

At Xplore, we’re dedicated to delivering exceptional internet experiences that meet the needs of our customers, across Canada. We’re currently looking for a Product Owner – Customer Experience to help drive this vision forward. This role is a key part of our Customer Experience Office and will focus on executing Xplore’s strategy through customer-centric, agile initiatives. You’ll work closely with the team to translate customer experience priorities and business goals into actionable tasks, ensuring that our solutions enhance the overall customer journey and deliver real value. Success in this role will be measured by improvements in customer satisfaction, adoption, retention, and operational performance.

Why Join Xplore?

• Make a real impact on how customers experience internet services across Canada
• Work on meaningful, customer-facing challenges on a scale
• Collaborate with passionate CX, product, and technology professionals
• Be empowered to influence strategy, not just execute it
• Competitive compensation, benefits, and flexible work options

Key responsibilities include :

An Ideal Candidate Will Possess :

Condition of Employment :

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.