Fraud Operations Performance Associate II

Fraud Operations Performance Associate II

Join to apply for the Fraud Operations Performance Associate II role at Affirm .

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Our Customer Operations Team is expanding, and we're seeking a dedicated Fraud Operations Performance Associate II to champion label accuracy and enhance the quality of cases worked.

As part of the Quality Assurance team, you will monitor and improve label accuracy within internal fraud operations teams and external vendors, work collaboratively with cross‑functional partners, and dedicate 20% of your time to production to stay current with trends, issues, and workflows.

What You’ll Do

• Identify knowledge gaps through analysis and QA
• Collaborate with the Quality Assurance Team and Fraud Operations Leadership to strengthen training and coaching initiatives
• Regularly monitor, evaluate and provide feedback to Fraud Operations Teams on how the teams are performing
• Document findings as appropriate and escape to leadership
• Stay informed about the latest fraud trends, regulatory changes, and best practices to continuously improve fraud prevention efforts
• Demonstrate punctuality and ensure you are readily available and responsive, given our current remote work setting
• Maintain daily expected cases volume with an accuracy score of 98%+

What We Look For

Pay & Equity

Base Pay Grade : D

Equity Grade : 1

CAN base pay range per year : $55,000 - $75,000 . Employees new to affirm typically come in at the start of the pay range. Please note that sponsorship is not available for this position.

Remote & Benefits

Affirm is proud to be a remote‑first company. The majority of our roles are remote and you can work almost anywhere within the country of employment. A limited number of roles remain office‑based due to the nature of their job responsibilities.

Benefits include :

We believe it’s on us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking “Submit Application,” you acknowledge that you have read affirm's global candidate privacy notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Management and Manufacturing

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