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Lead, Operations Account Services

Lead, Operations Account Services

Wellington-AltusWinnipeg, MB, CA
30+ days ago
Salary
CA$75.00 hourly
Job type
  • Full-time
Job description

Lead, Operations Account Services

Location : This in-office position will be based out of our Winnipeg office.

Type : This is a Full-Time 12-months Term position.

Our organization :

Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., and Wellington-Altus Private Wealth Inc.—the top-rated

  • investment dealer in Canada and one of Canada’s Best Managed Companies. With more than $30 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.
  • Investment Executive 2024 Brokerage Report Card.

The opportunity :

Reporting to Senior Manager, Operations, the Lead, Operations Account Services is responsible for coding of accounts, and maintenance of accounts including Quality Assurance to meet CIRO, CRS, QI, FATCA amongst other regulatory standards. Working in close coordination with vendor (Advisor Connect), custodian (National Bank), and clients (Advisor Teams); the Lead, Operations Account Services stands at the intersection of service, operations, and compliance to provide deliver exceptional experiences to all stakeholders.

The Lead, Operations Account Services requires creativity to solve complex issues, flexibility, and adaptability to pivot to different tasks with varying degree of urgency, and an ability to analyze processes for improvements and automations. The incumbent will deliver exceptional service experience to Advisor teams by proactively anticipating their needs, and communicating in a lean manner to custodians, vendors, and senior management to resolve issues effectively.

The incumbent must remain up to date on regulatory policies and updates internal guides, FAQs, and knowledge shares with the team consistently.

Key responsibilities include :

  • Providing leadership, counsel, and mentorship to direct reports.
  • Being accountable for Operations in the delivery of exceptional service that builds trust through responsiveness, accuracy, consistency, and expertise at a high level of efficiency.
  • Coaching and developing team through regular discussions using tools such as metrics, quality monitoring, client, and peer feedback.
  • Ensuring teams are structured appropriately to meet the evolving needs of the organization.
  • Building future capability within the team to ensure service quality is not compromised.
  • Being responsible for collaborating with senior leadership to set team targets (SLA’S), manage the performance of teams against those targets.

    • Creating and revising policies and procedures for the Operations department on an ongoing basis to ensure we are meeting regulatory requirements.

    Guiding the audit specialist in all matters of QI, FATCA, CRS as it relates to working with Investment Advisors and custodian to minimize negative impacts in withholding taxes.

    Conducting procedure workflow gap analyses and company-wide business analyses.

    Identifying and evaluating business initiatives to ascertain appropriate programs, tools, and resources.

    Developing team-building exercises and workshops aimed at identifying gaps, solutions, and collaboration opportunities.

    Contributing to department restructuring to increase efficiency, aligning activities with business objectives.

    Creating and implementing effective strategic project plans.

    Creating project timelines and deadlines to ensure achievement as planned.

    Ensuring implementation of developed project vision, scope, and goals.

    Communicating and following-up across project teams to ensure effective and timely results.

    Reporting on project plan, progress, and results.

    Providing status updates on weekly activities and next steps.

    Communicating and reporting on outstanding activities, action items, risks, and deliverables.

    Documenting processes and procedures and presenting progress reports to executives and senior managers.

    Developing and delivering project presentations to project teams, leaders, and executives.

  • Performing other duties as assigned.

    • The ideal candidate will possess :

  • A bachelor's degree in organizational leadership, business, learning and development, analysis, finance, project management, related discipline, or similar field of study.
  • A minimum of 3 years’ experience in financial or operations management.
  • Experience in wealth management or other regulated industry is a strong asset.
  • Completion of Project Management Professional (PMP) is an asset

    • Proficiency with the MSOffice suite, including Word, Excel, Powerpoint, Teams, and Outlook.

    Knowledge of Thompson One, Croesus, Envestnet, Compass, NetRep, and iMost.

    Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing day to day work and long-term goals.

    Excellent attitude and commitment to providing extraordinary service.

    An excellent attention to detail, problem-solving, critical thinking and analytical skills.

    Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).

  • Excellent leadership and collaboration skills.

    • Strong time management skills and the ability to respond quickly and reliably to changing priorities and tight deadlines.

    An ability to maintain the highest levels of confidentiality.

    Strong presentation, facilitation, analysis, and problem-solving skills.

    Extensive knowledge of skills development and capacity building strategies.

    Excellent organizational skills, with an ability to organize complex information in a comprehensive and clear manner.

    An ability to work proactively and collaboratively.

    An ability to maintain composure and communicate effectively in high-stress situations.

    Conditions of employment :

  • Must be legally eligible to work in Canada.
  • A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

    • Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

    If you require accommodation for the recruitment process, please let us know at the point of application.

    To apply :