About the Role

Reporting to the Manager of Student Systems in the Students Division the Business Analyst is a member of the Student Systems team and plays a key role in gathering documenting and managing system/IT requirements across the Students addition to managing requirements the incumbent will be responsible for identifying proposing and coordinating system enhancements; detailing business processes; and building and maintaining strong relationships within the Students Division and across the institution by serving on various projects working groups and committees. This position requires a good understanding of systems and data excellent probing and investigation skills and direct experience and formal training in business analysis. As a Systems team member the Business Analyst will participate in software application implementations and upgrades; strong communication and an affinity for technology are essential for success in this role.

We are looking for a person who complements our team and is curious and self-motivated someone who enjoys going down rabbit holes investigating opportunities to support process and functional improvements for our departments.

Responsibilities

Business Analysis (50%)

• Responsible for completing business process analysis gathering and documenting the business requirements and defining project and functional specifications.

• Analyze user and functional requirements to ensure they align with business requirements and stakeholder priorities.

• Lead business process and design walk-through sessions for the purpose of effectively scoping and assessing the impact of proposed changes to business processes and systems.

• Research and develop business cases including technological alternatives policy and procedural enhancements.

• Support the planning designing developing and testing of effective and efficient business processes systems/applications.

• Organize facilitate and chair meetings with business experts to define and refine requirements as well as document meeting outcomes and action items.

• Promote the appropriate application of technology to business problems.

• Apply proven communication analytical and problem-solving skills to help maximize the business benefits of projects and initiatives.

Operational Support (25%)

• Troubleshoot and support business operations issues within the Students Division.

• Facilitate new employee system access system user audits and management.

• Support employee development through coaching and training.

• Support CRM-based communication processes and other system processes managed internally.

• Ensure quality control data security and adherence to data standards.

System Testing (25%)

• Support Banner Upgrade testing and other third-party systems as required.

• Develop and coordinate user acceptance testing for systems and process changes.

Qualifications

• Three or Four Year Bachelor Degree or Equivalent

• Minimum two years Business Analysis experience

• Expert-level knowledge of Microsoft Office (Excel/Word/Access database design and development)

• Functional knowledge of Google Suite

• Experience with SQL and Relational Databases

• Analytical problem-solving skills with an understanding of relational database design and function

• Experience writing user documentation and delivering training materials

• Ability to influence and motivate others to adopt a course of action

• Ability to manage and facilitate change across multiple stakeholder groups

• Experience managing multiple tasks and deadlines within a rapidly changing environment

• Ability to learn new software applications/tools

• Excellent interpersonal communication skills

• Ability to work independently and employ good judgement

• High degree of analysis decisiveness problem-solving reasoning attention to detail and organization

Desired Skills and experience:

• Experience with information systems used in the post-secondary sector such as student information systems (Banner) CRMs or Data Analysis/Management systems.

• Business Analysis certificate

• Project Management certificate an asset

• Working within a post-secondary environment preferred

Salary: $81299.40 - $102884.60 per annum

Closing Date: December 7 2025

A cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: Last Name Requisition (ex. Smith Coordinator ).