Technical Support Engineer (API Trading Support)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

We are looking for a talented Technical Support Engineer / API Trading Support to join our TechOps team. This role will involve investigating and resolving technical questions related to API programming issues, and cover global institutions such as HFTs and algo / quant funds.

It will include close cooperation with our VIP Account team, Customer Support, internal Dev / Infra teams, as well as other parties.

Responsibilities :

• Provide technical support and handle urgent escalation from high profile institution customers for API trading related issues in a production environment with high-volume transactions.
• Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team.
• Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely.
• Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
• High responsibility in continuous improvement in service quality and efficiency.
• Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes.

Requirements :

• Experience in providing technical support or using Exchange APIs. Programming experience is a good plus.
• 4-8+ years of experience in similar roles - e.g. Technical Support Engineer, SL3 Engineer, Application Owner, etc.
• Must have strong capabilities to identify, analyze and resolve problems logically and systematically.
• 3+ years Unix / Linux with shell scripting, etc.
• 2+ years database experience (Oracle, MySQL).
• 2+ years Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP / IP, Linux / Unix.
• Understanding of software development methodologies and coding standards.
• Experience with software application debugging and troubleshooting.
• Familiar with technical support process and escalation management.
• Passionate with technical support to solve complicated customer issues.
• Ability to present or speak fluently to engineers, product manager and customers.
• Bachelor / Master degree in Computer Science, Math or related scientific disciplines.
• Background in Software Development is a plus.

Working at Binance

• Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization's core values , creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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