Royal Service Agent
AccorHotelLake Louise, Alberta, Canada28 days ago
Job descriptionPrevious customer service experience an asset Must possess outstanding guest service skills including professional verbal communication skills Proficient in the use of Microsoft Office applications (Outlook Word Excel) Strong interpersonal and problem solving abilities Selfmotivated with the ability to make effective decisions Demonstrates initiative and the ability to work with minimal supervision Ability to maintain high service levels under pressure Ability to consistently stand and walk through out shift Fastpaced upscale luxury hotel Close proximity to multiple ski resorts in winter and worldrenowned hiking trails in summer Hospitality employees worldwide making this a great place to develop lifelong connections
What you will be doing :
Your knowledge of the hotel and the rapport you build when responding to guest telephone calls will position you as a successful Royal Service Agent. The hub of communications for the hotel the Royal Service team provides effective and engaging information to hotel guests and our colleagues. Together lets turn moments into memories.
- Offer professional consistent friendly and engaging service
- Process all external and internal calls by redirecting calls or directly assisting the caller
- Take ownership of the callers request and ensure followup according to the hotels standards
- Maintain knowledge and awareness of all departments within the hotel in particular Housekeeping Maintenance Guest Services and Food & Beverage
- Maintain accurate records of guest calls to maintain data integrity
- Serve as a liaison for guests by providing information relating to all aspects of the hotel
- Maintain knowledge of the hotels emergency procedures
- Ensure a clean and safe working environment and actively participate in health and safety initiatives
- Adhere to all hotel environmental policies and initiatives
- Carry out any other tasks as assigned
Qualifications :
Your experience and skillset includes :
You may be required to work on holidays weekends overnights and other nonday shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.
Your team and working environment :
Remote Work : Employment Type :
Fulltime