Guest Service Representative / Reservations Agent

Guest Service Representative / Reservations Agent

Join our Front Office Team as a Guest Service Representative / Reservations Agent, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that guest’s personal contact throughout their stay. The position offers a great deal of flexibility to "think outside of the box" and positively impact guests’ experience. A GSR often has the opportunity to speak with a guest on the phone, make their reservation arrangements, and be the one to greet and check them in upon arrival and bring them to their room to get them settled in!

The Reservations Agent works alongside the Reservations Supervisor to be the primary contacts for all room reservations for the Wickaninnish Inn.

As a Guest Service Representative / Reservations Agent you will :

• Ensure efficient and personalized guest service, meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
• Take and process reservation calls.
• Monitor and respond to all email inquiries.
• Manage the day-to-day flow of online bookings.
• Facilitate group rooming list entry.
• Conduct ongoing checks for accuracy and guest confirmations.
• Conduct clerical duties such as maintenance of reservations files and day-to-day operational paperwork.
• Assist in the capacity of a Night Auditor whenever necessary.
• Conduct daily administration tasks such as filing and faxing.
• Welcome guests, check in and check out guests.
• Facilitate guest orientation.
• Deliver amenities (fruit plates, room deliveries, .
• Answer inquiries regarding the Inn’s services and registration by telephone, email, written correspondence, and in person.
• Complete Guest Service and Concierge-related tasks.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture while being committed to the art of hospitality and pursuit of excellence. They will have :

Salary / Wage : $20.00 per hour as Guest Service Representative and $21.00 per hour as Reservations Agent.

Financial incentives available based on length of commitment.