Customer Service Representative
RESPONSIBILITIES
- Act as an ambassador of the company with all employees and customers
- Maintain an emphasis on a safety culture, customer service, and efficiency as a top priorities
- Work with other team members (dispatch, warehouse, and delivery) to ensure a high level of effectiveness
- Assist with business development through phone sales contacting key or dormant accounts to promote products and services
- Assist outside sales with job quoting and sales administration
- Ad hoc reporting and tracking of sales activity
- Customer service and communication in store sales and other
- Store administration, inventory and maintenance Invoices, accuracy, and cycling
- Open document management of POs, SOs, Transfers, and Credits
- Communicate issues and successes to appropriate superior(s) in a timely manner
- Communicate all information and instructions respectfully
- Follow all regulations and company policies and procedures
- Other duties as assigned
Skills and Qualifications
- Health and safety conscious
- Ability to take direction and promote a team atmosphere at all times
- University degree or diploma in business or equivalent experience and on the job training
- Previous experience in building materials supply industry preferred
- High degree of reading, writing, numeracy, and oral communication skills (speak, read, and write in English)
- Pleasant phone manner
- Ability to problem solve, prioritize, and manage multiple assignments
- Strong computer skills and ability to use Excel (pivot tables and reports), Outlook, PowerPoint, and Word
- High attention to detail
- Ability to work under pressure and comfortable with tight deadlines and customer demands
- Ability to cope with last minute changes
- A positive attitude
- Ability to work independently and as team
- Physical requirements include
- Sitting for long periods of time
- Ability to lift and carry up to 20 lbs.
- Climbing up and down stairs(houses and trucks)
- Bending and standing with weight
Compensation
- Wages - Competitive Base
- Bonus
- Benefits
- Health Benefits - Company paid including drug coverage, dental, vision, disability, and life insurance
- Retirement savings
- Perks - Employee recognition programs, company discounts (mobile phone, gym membership, etc.), training programs and opportunities for career advancement, group events, and more
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