Business Consultant

Our client, a major financial institution in Canada is looking to hire a Business Consultant for a 12-month contract. This role is hybrid with 2 days a week in downtown Toronto.

• Identify, plan, and execute strategic initiatives, programs, and projects that directly improve the performance and efficiency of Mobile Advice and Retail Distribution channels.
• Utilize Process Improvement methodologies to analyze current processes and identify areas for enhancement, resulting in increased operational efficiency and improved customer experience.
• Serve as a Subject Matter Expert (SME) on project teams, providing insights and guidance to develop and implement programs aimed at optimizing end-to-end processes and technology.
• Apply Change Management methodologies to support and manage business changes, ensuring smooth transitions and minimal disruption to daily operations.
• Build and maintain strategic partnerships with internal and external stakeholders, including Front-line, Risk, Product, and other business partners, to ensure alignment and successful project outcomes.
• Conduct research and analysis to identify opportunities for improving the sales customer experience, contributing to the development and execution of the channel strategy and roadmap.
• Continuously monitor the performance of processes and services, identifying deficiencies and areas for improvement to enhance efficiency, cost-effectiveness, and profitability.
• Participate in and facilitate internal and external client meetings at various levels, ensuring clear communication and collaboration among all stakeholders involved in projects and initiatives.

Must have skills :

• Degree / diploma in Engineering, Business, Information Systems, Accounting and / or equivalent work experience.
• Minimum 5 years' experience with Process Improvement Methodologies / strategy preferably in banking / consulting
• Experience in technology and business process troubleshooting.
• Knowledge of customer segmentation strategies and implications for the customer, employee experience and profitability.
• Knowledge of approaches, tools and techniques for recognizing, anticipating and resolving organizational, operational or process problems.
• Strong Word, PPT and Excel skills.

Nice-To-Have Skills :

• Banking experience especially within Retail Banking
• strong nice to have
• Consulting background *Strong nice-to-have
• Strategy or process experience *Strong nice to have
• Change management Experience
• Experience working with cross-functional teams
• Six-Sigma experience
• Sound knowledge of retail and business banking
• Visio process mapping experience).

If you are qualified and interested in discussing this role in more detail, please submit your resume to [email protected]