Patient Recruitment Specialist

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At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting‑edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.

The Role

The Patient Recruitment Specialist is responsible for all recruitment‑related activities for assigned clinical trials. This includes delivering outstanding customer service, applying in‑depth knowledge of protocol‑specific inclusion / exclusion criteria, participating in the development of recruitment strategies and plans, and tracking recruitment results. The role focuses on phone screening potential study participants, entering information into the clinical database, and scheduling participants for on‑site visits. The Specialist must also maintain knowledge of good clinical practices and privacy regulations as set forth by federal and provincial regulations.

Responsibilities

• Maintain a thorough understanding of assigned study inclusion / exclusion criteria.
• Make outgoing calls and answer incoming calls from potential study patients, assessing preliminary subject eligibility against protocol‑specific inclusion and exclusion criteria.
• Follow recruitment follow‑up processes thoroughly.
• Review patient database to identify potential study patients and initiate contact.
• Ensure accurate collection and entry of patient information into the database.
• Provide courteous and efficient service to all potential participants.
• Use effective communication and report daily to the study team.
• Develop and maintain relationships with family doctors and specialists in the community.
• Use the electronic database to book study visits.
• Attend and report at weekly team meetings.
• Plan, organize, and attend community outreach events.
• Send recruitment update emails to the email database.
• Send faxes to family doctors regarding ongoing studies.
• Contact patients from physician referrals within 24 hours of referral receipt.

Qualifications

Job Status : Full Time / 40 hours per week

Salary : $52,000

Employee benefits : Eligible after 3‑month probation period.

Work Schedule : Monday to Friday 8 : 00am – 4 : 30pm (Onsite)

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