Program Manager

Job Description

Job Description

Our Enterprise Technology & Services (ETS) delivers shared technology services for the Firm supporting all business applications and end users. ETS provides capabilities for all stages of the firm’s software development lifecycle, enabling productive coding, functional and integration testing, application releases, and ongoing monitoring and support for over 3,000 production applications. ETS also delivers all workplace technologies (desktop, mobile, voice, video, productivity, intranet/internet) in integrated configurations that boost the personal productivity of our employees. Application and end user services are delivered on a scalable, secure, and reliable infrastructure composed of seamlessly integrated datacenter, network, compute, cloud, storage, and database services. Primary Responsibilities:
• PMO support to enable the completion of status report updates / other ad-hoc reporting.
• Working with and aiding in all functional disciplines to ensure end to end planning is comprehensive and results in a plan that will achieve stated goals.
• Coordinate with workstream leads to determine required deliverables and timelines.
• Create / maintain materials and storyboarding of program content.
Communications that include the following:
• Organize and facilitate meetings by sharing screen and driving discussions.
• Establish meeting agendas including prioritization.
• Generate meeting notes/minutes.
• Provide mechanisms to capture & monitor remediation of any potential risks. Track risks, actions, issues, and decisions, ensuring they are brought to closure.
• Enable status reporting to management including appropriate escalation to key stakeholders and leadership of any item that may impact timely delivery or cause a change to the agreed scope of project.
• Ensure comprehensive documentation of requirements, assumptions, changes in scope etc. associated with project and establish an audit trail to demonstrate these activities have been addressed.
• Collaborate with subject matter experts to support activities/ build interpersonal relationships
• Ability to manage ambiguity, bring focus with recommendations, solve tactical & strategic challenges
• Identify improvement opportunities, explore feasibility, and partner to effect change.
• Help to implement processes and procedures to increase effectiveness and efficiency of controls Required Skills:
• Bachelor’s degree in Information Technology, Business, Economics, or Finance preferred.
• 3-5+ years of experience in a similar role in financial or banking services, with practical knowledge of technology principles, products
• Excellent communications and interpersonal skills
• Exceptional problem-solving abilities and a proactive approach to challenges
• Must be a team player and foster a team first environment and inclusive culture
• Capable of project planning, organization, time management skills and ability to multi-task
• Prior experience working across functional organizations to drive consensus.
• Independent self-starter that is naturally curious and possess a logical mind and a willingness to take ownership and dig into the details to understand the problem statement and help create a path forward (connect the dots)
• High level of attention to detail and focus on precision
• Proficiency with Microsoft Excel, PowerPoint, Teams, Word, and SharePoint
• Solid understanding of the Project Lifecycle (PLC) and System Development Lifecycle (SDLC) components Desired experience/knowledge of IT Service Management (ITSM) and ITAM process.
• Proficient in JIRA.
• Data analysis and reporting experience.
• Ability to simply explain complex issues.
• Experience of capturing and designing improved processes.
• Experience working as part of a large, global team.
• Ability to successfully drive complex issues through analysis and resolution.
• Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects. Desired skills:
• Agile knowledge, Power BI, Tableau, or other data visualization tools