Technical Support Analyst/IT Administrator
The Technical Support Analyst/IT Administrator is responsible for maintaining the company’s IT desktops, laptops, and networking systems. The position will troubleshoot desktop issues, diagnose network related problems, manage Windows Desktops and deployment, and assist with MS Hyper-V, and VMWare. The successful candidate should also have excellent documentation and communication skills.
Responsibilities
• Experience with installing, configuring, and troubleshooting Microsoft Operating Systems
• Experience with using Microsoft Office 365 Suite
• Experience with Remote Control Software such as Teams, TeamViewer or QuickAssist
• Experience with troubleshooting printers, scanner and various other peripherals
• Experience with troubleshooting and supporting mobile devices iPhone, iPad, and Androids
• Knowledge of networking concepts including TCP/IP, routing, switching, VLANs, subnetting, super subnetting and other networking concepts is an asset
• Knowledge of networking hardware including Cisco and HP Switches, SonicWALL routers, Palo Alto Gateways, switches and VPN appliances is an asset
• General Knowledge of back-up software
• Knowledge of cloud platforms including as Azure
• Assemble, image and configure client workstations, laptops and servers.
• Perform onsite (multiple locations) and remote tech support troubleshooting of hardware, software and networking issues for various clients.
• Perform Level 1 tech support fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and application.
• Monitor central ticketing system to ensure timely resolution of issues.
• Apply industry “Best Practices” to all client sites.
• Follow check lists to ensure a consistent result for routine and common tasks.
• Access software updates, drivers, knowledge bases and FAQ resources on the Internet/intranet to aid in problem resolution.
• Other duties as assigned by management.
Qualifications
• 4-5 years of experience as a Technical Support Analyst/IT Adminstrator
• Ability to multi-task in a team environment is essential
• Ability to work under pressure with tight deadlines
• Ability to conduct research into a wide range of computing tech support issues
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to absorb and retain information in a fast paced environment
• Must possess exceptional customer service orientation
• Must possess and demonstrate excellent verbal and written communication skills
• Must possess and demonstrate excellent interpersonal skills is a must as this is a customer-facing role
• Proven technical, analytical and problem-solving tech support skills
• Highly self-motivated and directed with a passion for technology and I.T.
• Post-secondary education in Computer Science / Information Technology
• Must have a valid Ontario Driver’s License and full access to a reliable vehicle
This is a permanent position located in Woodbridge, ON an annual salary of $60,000.00 per annum plus bonus and benefits.
Technical Support Analyst/IT Administrator • Woodbridge, ON
Application Support Analyst (AS400).The ideal candidate should have strong expertise in.AS400 COBOL, SQL, and application support.Provide support for the Unitrax record keeping system on IBM i / PO... Show more
Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment.Will work closely with devel... Show more
Elevate your career by becoming a Remote Enterprise Applications Support Analyst.Support users across a variety of applications like SAP and enhance overall satisfaction.In this full-time remote ro... Show more
We’re building a pool of IT Support Specialists (L1–L2) for our Toronto-based team.This internal position supports our next‑generation AI products.Provide L1–L2 technical support via phone, email, ... Show more
Canada's largest and most important integrated computer asset disposal and recycling processor.We are committed to the safe and secure reuse of electronics, the responsible recycling of electronics... Show more
Desktop Support Analyst(Vehicle must have).Desktop Support Analyst(Vehicle must have).Get AI-powered advice on this job and more exclusive features.Power Staffing Solutions provided pay range.This ... Show more
Elevate IT support as a Level 2 Analyst focused on user satisfaction.Oversee technical helpdesk operations and establish practices that boost efficiency and resolve issues effectively.In this vital... Show more
Become an IT Support Analyst at Mercury, working remotely across Canada or the United States.Drive efficiency and security in IT operations while solving complex challenges.Mercury seeks an IT Anal... Show more
Join Kia Canada as an IT Technical Support Specialist for a 12-month contract focused on user support and technical troubleshooting.Engage in a hands-on environment perfect for IT professionals.Thi... Show more
Drive innovation in technical support as a Technical Solutions Analyst in a remote/hybrid role.Leverage your problem-solving skills for superior client service while adapting to evolving technology... Show more
Project Coordinator – Software Asset Management.We are seeking a Project Coordinator to support the development and implementation of governance and issue resolution processes for Software Asset Ma... Show more
Contract- 6 months (up to 10 month extension).Our public sector client is seeking a Senior IT Technical Business Analyst for a 6-month, full time contract, with the possibility of up to a 10-month ... Show more
The IT Support Analyst will support computer, network systems, hardware and software components to ensure high levels of availability and compliance as well as demonstrate excellent customer servic... Show more
Elevate your IT career as a Technical Support Analyst.Provide exceptional on-site and remote support for hardware, software, and incident resolution across a member-centric organization.This role r... Show more
Charger Logistics is a world‑class asset‑based carrier.We specialize in delivering assets on time and on budget.With a diverse fleet of equipment, we can handle a range of freight, including dedica... Show more
Shape your future with a Technical IT Service Analyst position in Mississauga, Ontario.This role focuses on providing critical IT support and enhancing user experiences across departments.As an IT ... Show more
Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Show more
Piston Group is seeking a highly motivated and detail-oriented.Information Technology team supporting the Piston Automotive business unit.The ideal candidate will have experience across a broad ran... Show more
Now, if you were to come on board as one of our Support Analyst L2, we’d ask you to do the following for us:.Incident Identification: Monitor various sources for potential major incidents, such as ... Show more
Develop your IT career as a Technical Support Coordinator with CAA SCO in Thornhill, ON.This 12-month contract role emphasizes customer service and technical troubleshooting.As an IT Coordinator, y... Show more
