JOB DESCRIPTION - ADP Senior Director - HR Outsourcing (HRO) Practice Leader
Reporting to the VP Business Innovation, Transformation and Shared Services, this role will play a significant role externally positioning ADP as a leading provider of HR outsourcing solutions and engaging with industry influencers as well as prospective and existing clients. Internally, this role will be the single voice of HRO across ADP, collaborating with Segment GMs, Sales, marketing, Product, HRO Operations and other key stakeholders. You will be accountable for ADP’s HR Outsourcing business by enabling and executing on the HRO strategic vision. You will leverage your visionary mindset and ability to Think Big to help HRO Business push the envelope and achieve its big goals. Finally, you will leverage your execution and process mindset and work with your business partners to lead the execution of the strategic initiatives and define and operationalize a Value Realization Plan.
Responsibilities :
Strategic Business Leadership
- Drive strategy enablement for the HR Outsourcing Business by partnering with the HRO Leadership, Business Stakeholders, Sales & Marketing to develop the Canada Go To Market plan that drives revenue growth and sales outcomes.
- Design and execute key HRO initiatives to increase market share for strategic business initiatives.
- Support the development and implementation of the Strategic Planning Process as needed, providing hands-on support in the development of new ideas at project initiation.
- Enable annual growth-focused business transformation plans, working closely with internal and external stakeholders.
- In collaboration with the business, shape product and service offerings.
- Lead the Customer Success Journey Design based on market and industry verticals.
Product and Service Offering
Help shape ADP Canada’s HR product and service offerings to ensure we meet the ongoing needs of our prospects and clients.HR Outsourcing Thought Leadership
Influence ADP HR Outsourcing strategy to address internal, external business, and regulatory considerations, as well as industry and customer trends.As a Human Capital Management / HR Services thought leader, guide, influence, and shape the HRO Field through actionable insights and innovation.Distill competitive intelligence and other external research to ensure alignment of strategy with industry trends and consumer needs.Act as a change agent to build awareness and vision.Business Development
In partnership with sales sources, initiate and develop relationships with potential and current clients to build and manage the HRO business development pipeline.Position the HRO value proposition to business leaders, qualifying opportunities, and selling the value of ADP’s managed HRO solution.Own existing and new HRO partnerships and distribution channels, driving growth within the HRO offering and product.Serve as a resource to sales leaders during the sales, implementation, and service processes.Large Deal Management
Partner on ADP’s Large / Complex Deals Teams to define and execute our deal construction and execution strategy.HRO Team Leadership
Lead a team of human resource outsourcing professionals that provide operational and programmatic support to clients, ensuring stellar service and client satisfaction.Build and lead a team of associates, setting and managing objectives to execute strategies for business results.Develop leaders within the organization by providing developmental assignments, coaching, and timely feedback.Education :
Bachelor's Degree / MBA PreferredExperience :
10-15 years of progressive leadership experience in the Human Capital Management industry or similar, with commercial accountabilities.Experience as an HR thought leader in the external marketplace preferred.A track record of coaching a high-performing, collaborative team in a client-centric environment.Experience in a US or international subsidiary environment preferred.Strong domain expertise in HR; authored articles or speaking experience at industry trade conferences preferred.Product / System implementation experience preferred.Bilingual – French / English preferred.Personal Attributes :
Strategic thinker with a proactive approach to problem-solving.High level of integrity and professionalism.Proven leadership ability to coach, motivate, and develop a team.Master communicator and presenter with strong influencing skills.Forward-thinker who drives innovation and change.Excellent relationship-building and influencing skills.Ability to work collaboratively in cross-functional teams.Client-focused mentality.Adaptability to manage changing priorities.A data-driven individual who generates and executes ideas at strategic and tactical levels.J-18808-Ljbffr
