Client Account Specialist

The Opportunity :

We’re looking for  a Client Account Specialist  to provide billing support to a portfolio of lawyers.

The ideal candidate will have 1+ years of experience (or a combination of education and experience, ideally in a law firm environment), will exercise good judgement in a variety of situations, and the ability to balance multiple priorities. This position will work closely with the Team Lead, Client Accounts.

Key Responsibilities :

Manages the full Accounts / Billing cycle for a portfolio of billing lawyers utilizing Firm guidelines and best practices as noted below :

• File intake / open procedures and client billing guidelines
• Billing & e-billing
• Ensures accurate billing information (payor, key billing cycle deadlines, monthly targeted fee estimates, time entry, billing cut-off dates) including follow-up with relevant timekeepers when necessary
• Prepares WIP reports, prebills and verifies the accuracy of billing information with billing lawyer (alternative fee arrangements, discounts, tax rates, billing group information, etc. and accruals)
• Revising prebills as instructed by the billing lawyer (transferring time and disbursements, editing narrative, splitting time, etc.)
• Resolves problems and issues identified (time and / or disbursement transfers, fee discrepancies, write-offs, unreleased time, etc.)
• Ensures e-billing requirements are met (external billing guidelines, task & activity codes, client e-billing reference numbers, etc.)
• Prepares bills and confirms accuracy with billing lawyer and Finance prior to submitting to client, while meeting the month-end deadline for account submission
• Prepares bills as per the lawyer’s request throughout the month as transactions close
• Communicates with external clients to ensure the accuracy of bills and completing client requests (re-issuing invoices in accordance with Firm policies, providing accrual and accounts receivable updates, etc.)
• Proactively manages all aspects of the A / R function in conjunction with billing lawyer
• Continuously looks for best practices and / or opportunities to improve the billing process
• May assist with training / mentoring and special projects

Knowledge and Experience :

Stikeman Elliott is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.

Please Note :  Our firm has a COVID-19 Vaccination Policy which requires all firm members to be fully vaccinated with a Health Canada approved COVID-19 vaccine. You will not be asked to disclose your vaccination status during the interview process. If you are offered employment, you will find a vaccination clause in your offer of employment providing that prior to commencing any employment with the Firm, you must be fully vaccinated for COVID-19 and provide proof of a Health Canada approved COVID-19 vaccination. The Firm will make reasonable accommodation efforts if you cannot be vaccinated due to medical, religious, or other grounds to the extent protected by applicable human rights legislation.