Conseiller de vente - Boutique Rolex / Sales Advisor - Rolex Boutique

Direct message the job poster from Raffi Jewellers Inc.

Leader in HR | Luxury Jewelry and Timepieces

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Raffi Jewellers is home to the most prestigious luxury brands in the world. Whether commemorating a special event, expressing love or admiration, or building a personal collection, our guests come to us for the perfect piece. We are honoured to play a small role and do everything we can to assist our clients in these DEFINING MOMENTS .

Step into a world of timeless elegance. Raffi Jewellers proudly unveils a new Rolex Boutique, located inside Royalmount Shopping Centre in Montreal, designed to offer a world-class luxury experience to every client. We’re currently seeking passionate and driven individuals to join our team and represent the brand’s legacy with elegance, professionalism, and precision.

Your Impact:

As a Sales Advisor, you will serve as the esteemed ambassador of the brand, embodying its values of excellence and quality. Your role is pivotal in delivering a world-class, personalized experience to our discerning clientele. You will be entrusted with cultivating long-lasting, meaningful relationships, offering bespoke services that cater to their unique tastes and desires.

Your expertise will be essential in guiding clients through an exclusive journey, where you will curate selections that reflect their individual preferences, ensuring each interaction is an embodiment of the brand’s unparalleled prestige. In this capacity, you will ensure that every customer feels valued and understood, fostering satisfaction and loyalty.

Responsibilities:

• Build and nurture client relationships, provide personalized attention and a bespoke experience.
• Deliver exceptional, tailored customer service in-store or online. Ensure that all client interactions reflect the brand's top-quality standards.
• Master the knowledge of the brand and products and convey the value and technical details.
• Ensure the quality of the visual presentation of the boutique is in line with the brand’s image.
• Assist with organizing and be part of VIP events, and other luxury brand experiences.
• Work with the broader team to ensure high operational standards are met, including inventory management and stock replenishment.
• Participate in training and development programs to stay up to date with knowledge and skills.
• Other duties as assigned.

Must-Haves:

• Minimum 5 years of experience in luxury retail, sales, or customer service roles.
• Preferred experience in luxury timepieces and/or luxury jewelry sales roles.
• Exceptional communication and interpersonal skills.
• Ability to understand and anticipate client needs, and provide personalized recommendations.
• Professional demeanor with a polished and elegant appearance.
• Strong organizational and time-management skills.
• High level of discretion and confidentiality in handling client information.
• Must be fluently bilingual in French and English, written and spoken.

The Benefits:

• Competitive compensation and comprehensive benefits package
• Collaborative and supportive team environment
• Opportunities for career development and advancement, including attending exclusive brand training and industry events.

Join a team providing exceptional service to their discerning clientele while growing your career in the exciting world of luxury retail!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Retail

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