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After-sales Service Technician

After-sales Service Technician

Kinova Inc.Boisbriand
30+ days ago
Salary
CA$35,820.00–CA$62,424.00 yearly
Job type
  • Full-time
Job description

You will be responsible for repairs and follow up on support requests to ensure that our products are 100% functional and that their performance meets our customers' expectations.

MAIN RESPONSIBILITIES

  • Perform repairs on Kinova products;
  • Electronic defect analysis;
  • Soldering and repair of electronic components;
  • Mechanical repairs;
  • Take charge of customer returns concerning robotic products and ensure complete follow-up of the internal process in place;
  • Carry out the tests required to reproduce the problems reported by the customer, complete the analyses to determine the defective components and carry out the necessary maintenance, repairs and upgrades;
  • Carry out the necessary tests and calibrations to ensure the conformity of our robotic products to their original specifications, and follow up with the production engineering group;
  • Complete internal documentation required to comply with ISO 13485 standards;
  • Contribute to the implementation and support of internal processes.

POSITION REQUIREMENTS

  • College diploma (DEC) in electronics or other relevant experience;
  • One year of relevant experience;
  • Experience or interest in after-sales service;
  • Interest in new technologies;
  • Ability to work in a team;
  • Excellent interpersonal skills;
  • Sense of priority and urgency
  • Fluency in English / French (oral and written).

    • ASSETS

  • Programming skills.

    • WHAT WE OFFER

  • Competitive salaries;
  • Group RRSP with employer contribution;
  • Group insurance paid at 50% by Kinova;
  • Stable schedule;
  • Up to 4 weeks of vacation;
  • Personal days off in addition to vacation;
  • Snacks, coffee, and fresh fruit at all times;
  • A dedicated and great work team;
  • A state-of-the-art environment;
  • A company culture focused on the development of each individual;
  • Free parking;
  • Electric vehicle charging stations;
  • Regular social and sporting events;
  • And much more, but you'll have to meet us to learn more...