Technical Customer Care Specialist

Job Description

Job Description

Notify Me! helps Shopify merchants never miss a sale due to out-of-stock products. Our app, Notify Me! Back in Stock & PreOrder , empowers stores to recover lost revenue through smart inventory alerts and pre-order tools. We’re a friendly, fast-moving team on a mission to build products merchants love.

We’re looking for a Technical Customer Care Specialist who goes beyond tickets and templates — someone who can support technically complex products with clarity, empathy, and precision. This role requires strong communication skills, problem-solving ability, and technical curiosity. If you're energized by helping customers succeed and thrive in a product-driven environment, this is the role for you.

Requirements

1. Delivering Meaningful Customer Experiences

• Provide expert, written customer support in English for e-commerce merchants
• Help users troubleshoot, configure, and understand how to get the most out of our app
• Translate customer feedback and challenges into clear insights for product and engineering
• Maintain high satisfaction scores and build long-term user trust
• Document support workflows, macros, and solutions to scale knowledge

2. Bridging Product & Customer Understanding

3. Keeping Support Operations Sharp

What We’re Looking For

What Sets This Role Apart

This is not a stepping stone to other departments — it’s a specialist role for someone who’s proud to build deep product knowledge and use it to directly help users every day. You’ll be part of a close-knit support team that collaborates tightly with engineering and product to help us scale both our platform and customer trust.