Full Time | Product Care Specialist (Mobile Klinik) | GatineauHull

Description

What does it mean to join Mobile Klinik powered by TELUS

• Our goal is to provide Canadians with an excellent experience
• We are passionate about people - our customers our communities and our team
• We work tirelessly in our stores to provide best in class service to our customers and in our communities toenrich the lives of Canadians with all acts of kindness - big and small
• We work tirelessly in our stores to provide best in class service to our customers and in our communities toenrich the lives of Canadians with all acts of kindness - big and small

Whats in it for you

• Uncapped commission so your earning potential is unlimited
• Discounts on the coolest & newest wireless technology here at TELUS
• Team Member-led Resource Groups (TRG) support team members who identify as women Indigenousindividuals of varying abilities newcomers Black and LGBTQ2 or are an ally
• Flexible & customizable medical vision and dental benefits that include massage therapy and $5000 formental health support
• Maternity and parental leave topups fertility treatment coverage and gender affirmation coverage
  We provide paid training to ensure your success
  And so much more
• We offer paid training to ensure your success
• And much more

Responsibilities

• Actively engage with customers to promote sell and activate Certified Pre Owned devices (CPOs)accessories and related products
• Test diagnose troubleshoot and repair smartphones and tablets
• Provide repair and replacement estimates for the customer
• Communicate with the customer to explain technical issues in an easy to understand helpful manner
• Provide excellent customer service by assisting customers in selecting the right phone or accessories basedon their needs and preferences
• Address customer inquiries resolve issues and ensure a positive shopping experience

Working hours and locations

• Opportunity to work with all of our brands
• Work a flexible schedule which includes evenings and weekends
• Hours vary by location and time of year
• Shift coverage at nearby locations

What you can expect after you apply

• Our recruitment process consists of a multi-layered approach during which we are happy to provideaccommodations as needed

Base Hourly Pay: 17$ - 21$

Bonus Pay: Monthly activations bonus

The actual total compensation will be determined based on factors such as knowledge skills performance and experience.