Institutional Survey Officer

Reporting to the Director, Strategic Planning and Initiatives, the Institutional Survey Officer holds a high degree of responsibility and autonomy in overseeing survey services at the university. This includes internally developed and externally administered surveys, as well as the institutional use of purchased survey platforms (e.g., SurveyMonkey). Working with a strong level of independence, the Officer manages the full survey lifecycle, from initial design and consultation to analysis, reporting, and strategic dissemination of results. The Officer serves as the primary point of contact for external survey partners and stakeholders and provides functional supervision to internal staff responsible for day-to-day survey coordination and support. They exercise sound judgment in managing relationships, coordinating timelines, and ensuring alignment with institutional priorities. The role also contributes to institutional data governance, collaborates on the development of survey-related policies, procedures, and guidelines, and ensures compliance with privacy legislation and ethical research standards.

Key Responsibilities

1. Institutional Survey Oversight

• Lead the planning, design, administration, and analysis of major internal institutional surveys, ensuring methodological rigor and meaningful insights.
• Ensure institutional survey activities are aligned with strategic priorities, academic planning cycles, and evolving information needs.
• Develop, implement, and promote institutional survey guidelines, standards, and best practices to support consistent and ethical survey practices across the university.
• Oversee coordination with key institutional stakeholders, including the Research Ethics Board and the Privacy Officer, to ensure survey activities comply with ethical and legislative requirements.
• Provide guidance to internal units on the appropriate use of surveys and act as a central resource for navigating survey-related protocols and approvals.
• Monitor emerging trends and developments in survey research to inform institutional practice and support continuous improvement.

2. External Survey Vendor and Platform Management

3. Policy Development and Data Governance

4. Data Analysis, Reporting, and Dissemination

Required Qualifications :

Master’s Degree (data analytics, statistics, educations or similar). Minimum three years related experience.

Preferred Qualifications :

VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.