Our client is looking for a Junior Tier 1 Desktop Support Technician (2+years) to resolve customer issues and resolve incidents ( - Hybrid at the nearest officed)
Responsibilities
- Comfortable with a variety of basic software solutions
- Update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
- Resolve incidents over various communication channels.
- Good communication, time management
- Demonstrated ability and willingness to learn new tools.
- Dependable and reliable
- Familiarity with updating and using a knowledge base.
- General knowledge of computer systems, analysis techniques, and ITIL processes
Must Haves
- 2+ years experience in Tier 1 Desktop Support
- An undergraduate degree in computer science, engineering or mathematics
- Hybrid at the nearest office
Nice to Haves
- Bilingual (French)
- ITIL V3 or V4
- Knowledge of Windows 11 Operating Systems
- Service Now
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