Customer Service Representative / Route Service Representative

Overview

Customer Service Representative / Route Service Representative – Gateway Pet Memorial

City, STATE | M-F 8AM–4PM | FT (40 hrs + overtime as needed)

Pay Range : $19.00–$25.00 / hr (Based on overall skill and experience)

If you’re a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit.

About Gateway Services

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time.

Please visit Gateway Services Inc. to learn more about us. (Don’t worry if you haven’t worked in pet aftercare before — we’ll provide training!)

Job Overview

At Gateway, our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity.

What you’ll do :

• Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
• Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
• Safely handle pets in the aftercare process with dignity and care
• Manage customer needs and solve problems effectively
• Support Gateway’s reputation for exceptional service in every interaction

What we’re looking for :

The CSR role reports to the Care Center Manager.

Duties & Responsibilities

Relationship management

Service delivery

Product and Service Promotion

Key Performance Indicators

Education, Training & Qualifications

Skills & Abilities

Working conditions

You’ll love working with us because

The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!

Our Core Values

What You’ll Get

At Gateway, we believe in rewarding and supporting our people with more than just a paycheck :

And most importantly : the chance to be part of a team that makes a real difference for pets, pet parents, and the communities we serve.

Join Us

If you’re looking for more than just a job — if you want a role where your compassion, charisma, and community spirit shine through — we’d love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee\'s cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com.

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Monday - Friday - 8h to 16h

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