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Customer Service Representative / Order Entry

Customer Service Representative / Order Entry

Fed SupplySainte-Julie, QC, Canada
26 days ago
Job type
  • Full-time
Job description

Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.

Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.

I'm recruiting a Customer Service Representative for my client located in Sainte-Julie.

Your role :

  • Answer telephone calls, e-mails and customer inquiries regarding products, orders and deliveries.
  • Provide accurate and complete information on products and services.
  • Handle customer complaints in a professional manner and propose appropriate solutions.
  • Monitor customer files and ensure smooth communication between different departments (logistics, accounting, etc.).
  • Record and enter customer orders in the SAP system quickly and accurately.
  • Check order information (products, quantities, prices, delivery times).
  • Follow up orders and ensure they are dispatched on time.
  • Coordinate with internal teams to resolve any stock or delivery problems.
  • Update customer information in SAP and ensure its reliability.

Monitor orders in progress and inform customers of the status of their requests.

  • Collaborate with sales, logistics and inventory management teams to resolve any problems.
  • Participate in the analysis of customer feedback and propose process improvements.
  • Skills :

  • SAP system skills for order management (data entry, tracking, inventory management).
  • Good command of office tools (Excel, Outlook).
  • Knowledge of logistics and sales processes.
  • Excellent oral and written communication skills in French and English in order to be able to communicate with our English-speaking customers and partners.
  • Sense of customer service and ability to manage delicate situations.
  • Rigor, organization and ability to work under pressure.
  • Team spirit and ability to collaborate with different departments.