Customer Implementation Trainer

Overview

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 200+ team members across the globe, with hub locations in Cambridge, ON, Canada; Dallas, TX, USA; and Ho Chi Minh City, Vietnam. Our end-to-end foodservice technology solutions help professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on improving the quality of patient and resident care.

We’re looking for a Customer Implementation Trainer to join our Customer Implementation Team. Reporting to the Manager, Customer Implementation Operations, you’ll be the subject matter expert on MealSuite's software, delivering training for our customers and partners to ensure usability and account setups through exceptional customer service.

Base pay range : CA$70,000.00 / yr - CA$74,000.00 / yr

Location : Cambridge or Dallas, with potential travel as required (up to 2 days per week in the office).

Responsibilities

• Be the training & configuration expert - create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own / assist with setups and configuration of Connect, Touch and POS modules as needed.
• Collaborate cross-functionally - work with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete.
• Communicate with stakeholders - clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships.
• Assist with troubleshooting - work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.
• Champion our product - educate customers on MealSuite's toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process.

Qualifications

About MealSuite

We are a mission-driven company delivering all-in-one foodservice management technology to the continuum of care. We value teamwork and innovation and aim to deliver smiles and satisfaction through our platform.

Benefits

Additional details

This role will require you to work in our office located in Cambridge OR Dallas up to 2 days a week.

Apply today with your resume and answers to our application questions. We review candidates on a rolling basis and may contact you if we’d like to learn more. If accommodation is required during the application process, please contact accommodations@mealsuite.com.

The salary band for this role is CA$70,000-$74,000. MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.

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We’re opening opportunities for qualified individuals and ensure equal opportunity in our hiring process. If you require accommodation to our application process, please contact accommodations@mealsuite.com.

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