Coordinator - HELP

Title

Coordinator, Health Equipment Loan Program

Employee Working Location

In-person (Nanaimo, BC)

Employment Status

Casual

In this role you will

• Review all incoming referrals for completeness and contact referring health professionals if additional information is required.
• Ensure all equipment delivery and installation requests are scheduled within contracted time frames and that high‑priority clients receive prompt service.
• Work closely with program technicians to ensure accurate and efficient service to clients and coordinate repair services.
• Act as a liaison between clients, family members, and health care professionals regarding equipment availability, service provision, and return of loaned equipment.
• Respond to inquiries from clients, health care professionals, and the public regarding program eligibility and refer to other agencies as appropriate.
• Accurately enter all equipment and client data information into a database.
• Adhere to program policies and contract provisions, maintain program standards and quality control mechanisms.

What we are looking for

Working Conditions

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