Bilingual Customer Service Representative

Position : Bilingual Customer Service RepresentativeLocation : Downtown Toronto (Walking distance from Union Station)Work Arrangement : Hybrid - 2 days / week in officeAre you a customer service professional fluent in both English and French? Do you thrive in a fast-paced environment and excel at delivering exceptional service? Our client is seeking a Bilingual Customer Service Representative to join their dynamic team.Key Responsibilities : - Engage with applicants in both English and French via inbound and outbound calls.- Obtain and process medical information to support application completion.- Handle requests for additional information from underwriters.- Ensure timely and professional responses to calls and inquiries.- Maintain performance standards in productivity, quality, and schedule adherence.What You Bring : - Fluency in English and French (both verbal and written).- A customer-service-focused mindset with excellent listening and communication skills.- The ability to adapt to a fast-paced environment while maintaining professionalism and confidentiality.- Knowledge of medical terminology (course completion or current enrollment is preferred).- Strong keyboarding skills with a high level of accuracy.- A positive and collaborative attitude and the ability to work effectively in a team.Additional Details : - Hours : Rotating shifts between 8 : 00 AM and 8 : 00 PM EST.This is a fantastic opportunity to join a collaborative team where your bilingual skills and customer service expertise will shine. If you're passionate about helping others and ready to contribute to a professional and dynamic environment, apply now!To apply, please send your resume to Katharine Yau at [email protected] AND EARN A $50 GIFT CARD! For more details, click here.OUR VIRTUAL DOORS ARE OPEN! We're also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.