Produce Department Team Lead - Britannia Plaza

As the Produce Team Lead at Sunterra Market, you are a steward of freshness, quality, and the vibrant spirit of our market. You help bring our vision to life by curating an exceptional produce experience—where every guest is welcomed by the colors, aromas, and vitality of nature’s best. At Sunterra, we blend culinary excellence with everyday convenience, offering sustainable, locally sourced, and gourmet products to customers who value quality, freshness, and care.
This leadership role is hands-on and dynamic, responsible for ensuring the produce department is visually stunning, fully stocked, and operating with precision. You will lead by example, guiding your team to uphold the highest standards in product handling, merchandising, and customer service. From the first glance to the final selection, your department sets the tone for a memorable shopping experience.
With a strong foundation in retail operations and a passion for food, you will inspire and support your team to deliver legendary service—engaging with guests, answering questions with confidence, and ensuring every interaction reflects the warmth and hospitality at the heart of the Sunterra experience.
You will collaborate closely with the Market Manager and other department leads to plan, organize, and execute daily operations, ensuring that departmental goals are consistently met or exceeded. Your leadership will help drive sales, minimize waste, and maintain a clean, safe, and inviting environment.
If you’re passionate about produce, energized by leadership, and motivated by the opportunity to grow within a fast-paced, customer-focused environment, this is your chance to make a meaningful impact

Duties and Responsibilities:

Product Preparation & Merchandising
•Clean, peel, slice, and trim fruits and vegetables for ready-to-serve offerings.
• Prepare fresh, ready-to-serve products such as Sunterra’s freshly squeezed juices.
• Operate and maintain juicing equipment, ensuring proper usage, safety, and sanitation.
• Maintain clean, well-stocked, and properly rotated produce cases and displays.
• Ensure accurate pricing, signage, and product labeling throughout the department.
• Follow established food safety, cleaning, and maintenance procedures.
• Oversee sampling of department products and promote seasonal or featured items.
• Stay informed about new products and ensure proper placement and presentation.
Leadership & Team Development
• Supervise, schedule, and coordinate the activities of Produce Department team members.
• Provide training and mentorship in produce handling, merchandising, sanitation, and safety procedures.
• Foster a positive, inclusive, and performance-driven team culture.
• Lead by example in delivering exceptional service and professionalism.
Operational Oversight
• Plan and manage daily department operations, including receiving, stocking, rotation, and merchandising of produce items.
• Forecast and order produce based on sales trends, seasonal availability, and promotional activity.
• Monitor inventory, sales, shrink, and waste; implement strategies to improve efficiency and reduce loss.
• Ensure compliance with all food safety, sanitation, and workplace safety regulations.
Customer Experience
• Deliver legendary customer service by engaging with shoppers and offering expert product knowledge.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Support a welcoming and informative shopping environment that reflects freshness and quality.

Qualifications:

• Proven experience in retail or grocery, preferably in produce or fresh food operations.
• Strong leadership skills with the ability to coach, motivate, and develop a team.
• In-depth knowledge of fruit and vegetable varieties, seasonality, handling, and merchandising best practices.
• Excellent organizational, time management, and problem-solving skills.
• Customer-focused mindset with strong communication and interpersonal abilities.
• Basic understanding of inventory control, sales analysis, and budgeting is an asset.
• Familiarity with food safety and sanitation standards in a retail environment.
• WHMIS and Food Safety Certification required (training provided by Sunterra).
Working Conditions
• Standing and walking for extended periods.
• Exposure to temperature variations and wet conditions in refrigerated and prep areas.
• Repetitive lifting of items up to 40 lbs (team lift required for heavier items).
• Use of knives, peelers, juicers, and other produce preparation tools.
• May require reaching, bending, and climbing ladders or stools.

*Full-time and part-time Team Members will receive a discount of 50% off selected prepared foods when enjoyed in-store (these items vary by location) and a general discount on all groceries in-store and the café! *
The seeds of Sunterra took root on the Price family farm over fifty years ago in Acme, AB. With gratitude for land that has been in their family for decades, the Price family decided to name their company after the very things that helped nourish their business - the sun and the earth - and Sunterra was born.
Join our growing Sunterra Family and be part of a team where your contributions are valued and makes the difference.